Modus Contactcenter
Customer Experience and Contact Center
ModSquad is a digital engagement firm that provides customer experience and contact center solutions for gaming, entertainment, technology, and e-commerce sectors, known for its global on-demand workforce model.
Size
11-50
Private
10m-50m
Mission
To deliver a fun, fast, and personalized experience for every customer with customized products at a simple price.
About
ModSquad offers customer experience and contact center solutions along with inbound customer support, social media customer care, and content moderation for clients in gaming, entertainment, technology, and e-commerce. The company operates using an offshore and nearshore model and supports digital-first brands globally.
It is recognized for its flexible staffing solutions, with a focus on managing online communities and delivering customer interactions effectively across multiple time zones.
Services
ModSquad provides customer experience and contact center solutions supported by inbound customer support, social media customer care, and content moderation. These services cover various digital engagement channels and are tailored to support the needs of digital-first brands in managing online communities and customer interactions.
Capabilities
Inbound Customer Support
Social Media Customer Care
Content Moderation
Industries Served
The company serves clients in gaming, entertainment, technology, and e-commerce. It has experience supporting digital brands with services aligned to industry-specific requirements and technology platforms that enhance customer engagement.
Unique Stregths
ModSquad is known for its global on-demand workforce model, offering clients scalable staffing solutions that can adapt to changing needs. Its approach includes leveraging remote, distributed teams to ensure high-quality service delivery and responsiveness to client demands.
Delivery Footprint
Headquartered in the United States, the company operates using an offshore and nearshore delivery model. It serves clients across various geographies, with teams working in remote environments to meet the needs of clients operating in different time zones.
Certifications
No items found.
Verticals
Gaming & Entertainment
Technology & SaaS
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Modus Contactcenter
?
Modus Contactcenter specializes in providing customer experience and contact center solutions. Their primary offerings include inbound customer support, social media customer care, and content moderation, which are designed to meet the diverse needs of clients in various digital engagement channels.
What additional services does
Modus Contactcenter
provide?
In addition to their main services, Modus Contactcenter offers extended capabilities in analytics and data, as well as marketing operations. These additional services complement their customer engagement solutions, enabling clients to enhance their overall strategy and performance.
When was
Modus Contactcenter
founded?
Modus Contactcenter was established in 2002, marking over 21 years of experience in the customer service sector. Since its inception, the company has evolved to adapt to the changing demands of the industry while maintaining a strong focus on delivering exceptional customer experiences.
What industry verticals does
Modus Contactcenter
serve?
Modus Contactcenter serves a variety of industries, specifically focusing on Gaming & Entertainment, Technology & SaaS, and Retail & e-Commerce. This diverse industry engagement allows them to tailor their services to meet the unique requirements of each sector.
What delivery model does
Modus Contactcenter
offer?
Modus Contactcenter employs both offshore and nearshore delivery models. Offshore delivery involves providing services from a location outside the client's home country, while nearshore refers to services from a nearby country. This approach enables the company to leverage a global workforce, ensuring responsive service across different time zones.
How many employees and/or seats does
Modus Contactcenter
have?
Modus Contactcenter has a workforce ranging from 11 to 50 employees. This relatively compact team size allows for agile operations and personalized service, facilitating a close-knit working environment that can adapt quickly to client needs.
Can
Modus Contactcenter
be considered a good service provider for startups?
Modus Contactcenter can be a suitable partner for startups looking for flexible and scalable customer support solutions. With their focus on digital engagement and a variety of service offerings, they can adapt to the evolving needs of startups, helping them establish a strong customer service foundation as they grow.
Can
Modus Contactcenter
be considered a good service provider for SMBs?
Small and medium businesses may find Modus Contactcenter to be an excellent service provider due to their scalable staffing solutions and diverse service portfolio. The company’s ability to manage online communities and provide personalized customer interactions can significantly support the growth and operational needs of SMBs.
Can
Modus Contactcenter
be considered a good service provider for enterprises?
While Modus Contactcenter is more tailored towards smaller businesses and startups, their experience and flexible delivery models could appeal to larger companies seeking reliable customer engagement solutions. However, enterprises may want to assess their specific needs and ensure that the services offered align with their more complex operational requirements.
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