Modero Ltd
Customer Experience and Contact Center
Moderoparts is a BPO company that provides customer experience and contact center services for banking, financial services, healthcare, and manufacturing, known for its comprehensive support and operational efficiency.
Size
Private
Mission
About
Moderoparts offers customer experience and contact center services along with HR, recruitment, payroll, and back-office operations for clients in banking, financial services, healthcare, and manufacturing. The company operates using an offshore model and supports a diverse range of clients.
It is recognized for its operational efficiency, with a focus on delivering tailored solutions that meet specific industry needs.
Services
Moderoparts provides customer experience and contact center services, supported by HR, recruitment, payroll, and back-office operations. These services include inbound customer support, outbound telesales and retention, recruitment process outsourcing (RPO), payroll processing, employee helpdesk, procurement administration, and data entry & data processing. Each solution is designed to address the unique needs of clients across various business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Recruitment Process Outsourcing (RPO)
Payroll Processing
Employee Helpdesk
Procurement Administration
Data Entry & Data Processing
Industries Served
The company serves clients in banking & financial services, healthcare & life sciences, and manufacturing & industrial sectors. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance and efficiency in operations.
Unique Stregths
Moderoparts is known for its comprehensive support and operational efficiency, offering clients tailored solutions that enhance customer interactions. Its approach includes a focus on quality and responsiveness, which helps deliver consistent service at scale.
Delivery Footprint
Headquartered in an offshore location, the company operates using an offshore delivery model. It serves clients across various geographies, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Manufacturing & Industrial
Clients
No items found.
What's the main service provided by
Modero Ltd
?
Modero Ltd specializes in delivering customer experience and contact center solutions. Their service offerings encompass a range of essential functions, including inbound customer support, outbound telesales and retention, recruitment process outsourcing (RPO), payroll processing, employee helpdesk, procurement administration, as well as data entry and data processing. Each service is tailored to address the specific needs of various industries, ensuring effective support and operational efficiency for their clients.
What additional services does
Modero Ltd
provide?
When was
Modero Ltd
founded?
Established in 2006, Modero Ltd has been in operation for 18 years as of 2024. The company was founded with a vision to provide exceptional customer experience and contact center services, and over the years, it has grown to support a diverse range of clients across multiple industries.
What industry verticals does
Modero Ltd
serve?
Modero Ltd serves a variety of sectors including Banking & Financial Services, Healthcare & Life Sciences, and Manufacturing & Industrial. This diverse industry focus allows them to cater to specific needs and compliance requirements, ensuring that their services are well-aligned with the operational demands of each sector.
What delivery model does
Modero Ltd
offer?
How many employees and/or seats does
Modero Ltd
have?
Can
Modero Ltd
be considered a good service provider for startups?
Modero Ltd may be a suitable service provider for startups, especially those in industries like banking and healthcare that require specialized customer support and operational services. Their flexible service offerings, including inbound support and payroll processing, can help startups streamline operations and enhance customer interactions from the beginning. However, startups should evaluate their specific needs and the scalability of Modero's solutions to ensure a good fit.
Can
Modero Ltd
be considered a good service provider for SMBs?
For small and medium businesses, Modero Ltd presents a strong service option due to their comprehensive range of support services and operational efficiency. The company's ability to provide tailored solutions such as recruitment process outsourcing and employee helpdesk services can significantly aid SMBs in managing growth and enhancing customer relations. Their experience across various industries also adds value, ensuring that businesses can rely on Modero to meet their evolving needs.
Can
Modero Ltd
be considered a good service provider for enterprises?
Modero Ltd stands out as a reliable partner for enterprises and large companies seeking sophisticated contact center solutions and operational support. Their offshore delivery model, combined with a focus on quality and responsiveness, positions them well to handle the complexities and scale associated with larger organizations. Enterprises can benefit from Modero's extensive service portfolio, which is designed to enhance operational efficiency while ensuring compliance with industry standards.
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