Mmsa Outsourcing
Customer Experience and Contact Center
MMSA Outsourcing is a digital transformation specialist that provides customer experience and contact center services for insurance and technology sectors, known for its experienced engineering teams delivering high-quality outcomes.
Size
11-50
Private
Mission
To accelerate digital transformation for clients, leveraging expertise to achieve transformative results.
About
MMSA Outsourcing offers customer experience and contact center services along with back-office operations, IT infrastructure, and HR solutions for clients in insurance and technology. The company operates using an offshore and nearshore model and supports businesses worldwide.
It is recognized for its comprehensive approach to digital transformation, with a focus on innovative solutions and expert engineering talent that deliver results akin to an in-house team.
Services
MMSA Outsourcing provides customer experience and contact center services, supported by back-office operations, IT infrastructure, and human resources solutions. These services include inbound customer support, technical support, claims processing, and data analytics, tailored to enhance business efficiency and reduce operational costs.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Claims Processing
Billing & Invoicing
HRIS Management
Data Engineering & ETL
Business Intelligence & Dashboarding
Industries Served
The company serves clients in insurance and technology sectors. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring that clients can optimize their operations effectively.
Unique Stregths
MMSA Outsourcing is known for its commitment to excellence and efficiency, offering clients high-quality outcomes similar to those achieved by an integrated in-house team. Its approach includes leveraging experienced engineering teams and innovative solutions, ensuring consistency and scalability in service delivery.
Delivery Footprint
Headquartered in an undisclosed location, the company operates using an offshore and nearshore delivery model. It serves clients across various countries worldwide, with teams working in flexible environments to meet diverse client needs.
Certifications
No items found.
Verticals
Insurance
Technology & SaaS
Clients
No items found.
What's the main service provided by
Mmsa Outsourcing
?
Mmsa Outsourcing specializes in delivering exceptional customer experience and contact center solutions. Their service offerings encompass a range of support options including inbound customer support, technical assistance at Tier 1 and Tier 2 levels, live chat and messaging support, email support, claims processing, billing and invoicing, as well as HRIS management. Additionally, they provide data engineering and ETL services, alongside business intelligence and dashboarding solutions, all aimed at enhancing operational efficiency for their clients.
What additional services does
Mmsa Outsourcing
provide?
In addition to their core offerings in customer experience and contact center services, Mmsa Outsourcing provides a range of other capabilities. These include HR recruitment and payroll services, marketing operations, as well as sales and lead-generation services, thereby expanding their portfolio to support various business functions.
When was
Mmsa Outsourcing
founded?
What industry verticals does
Mmsa Outsourcing
serve?
Mmsa Outsourcing primarily serves clients in the Insurance and Technology & SaaS sectors. Their industry focus allows them to tailor services to meet the specific requirements of these fields, ensuring that they help optimize business operations effectively.
What delivery model does
Mmsa Outsourcing
offer?
Mmsa Outsourcing employs both offshore and nearshore delivery models to provide their services. Offshore delivery refers to the practice of outsourcing work to teams located in other countries, which can lead to cost savings and access to global talent. Nearshore delivery, on the other hand, involves outsourcing to nearby countries, facilitating easier communication and collaboration due to similar time zones and cultural proximity.
How many employees and/or seats does
Mmsa Outsourcing
have?
Mmsa Outsourcing has a workforce comprising between 11 to 50 employees. This size indicates a small to medium-sized business, allowing for a more personalized service approach and agile operations.
Can
Mmsa Outsourcing
be considered a good service provider for startups?
Mmsa Outsourcing can be a valuable partner for startups looking to establish a strong operational foundation. Their range of services, particularly in customer experience and support, can help startups enhance their service delivery while keeping operational costs manageable. With a small to medium-sized workforce, they can offer tailored solutions that align closely with the unique needs of emerging businesses.
Can
Mmsa Outsourcing
be considered a good service provider for SMBs?
For small and medium-sized businesses, Mmsa Outsourcing presents a solid option due to their flexibility and comprehensive service offerings. Their ability to scale services according to client needs means SMBs can access high-quality support without the burden of large in-house teams. This adaptability is crucial for businesses aiming for growth while managing resources effectively.
Can
Mmsa Outsourcing
be considered a good service provider for enterprises?
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