MMC Infotech
Customer Experience and Contact Center
MMC Infotech Services Pvt. Ltd. is a trusted BPO company that provides customer experience and contact center services for banking and financial services, known for its extensive expertise in credit card processing.
Size
501-1K
Private
Mission
To sustain and enhance customer satisfaction by delivering services that exceed client expectations through total commitment and continuous process improvement.
About
MMC Infotech Services Pvt. Ltd. offers customer experience and contact center services along with transaction processing and account opening assistance for clients in banking and financial services. The company operates using an offshore model and supports global clients.
It is recognized for its commitment to high-quality service delivery, with nearly 2,000 qualified professionals dedicated to exceeding client expectations.
Services
MMC Infotech Services Pvt. Ltd. provides customer experience and contact center services supported by transaction processing and account opening assistance. These services cover inbound customer support, outbound telesales, and technical support, tailored to support the entire retail customer lifecycle in banking and financial sectors.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Voice-of-Customer (VOC) Analytics
Data Entry & Data Processing
Claims Processing
Billing & Invoicing
Customer & Marketing Analytics
Process Assessment & Transition Management
Account-Based Marketing Support
Industries Served
The company serves clients in banking, financial services, and insurance. It has experience supporting leading banks and insurance companies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
MMC Infotech is known for its extensive experience in the outsourcing industry, offering clients a skilled workforce and advanced technology tools. Its approach includes a commitment to continual process improvement and teamwork, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Chennai, India, the company operates using an offshore delivery model. It serves clients across global markets, with teams working in remote environments tailored to client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Clients
No items found.
What's the main service provided by
MMC Infotech
?
MMC Infotech specializes in delivering customer experience and contact center services, primarily tailored for the banking and financial sectors. Their offerings encompass a range of sub-services, including inbound customer support, outbound telesales and retention, as well as technical support at various tiers. Additionally, they provide valuable services such as voice-of-customer analytics, data entry and processing, claims processing, billing and invoicing, customer and marketing analytics, process assessment, transition management, and account-based marketing support.
What additional services does
MMC Infotech
provide?
When was
MMC Infotech
founded?
Established in 1990, MMC Infotech has been in operation for over 34 years. Since its inception, the company has evolved and adapted to the changing landscape of customer service and outsourcing, ensuring a steadfast commitment to quality and client satisfaction.
What industry verticals does
MMC Infotech
serve?
MMC Infotech primarily serves the Banking & Financial Services and Insurance industries. They have extensive experience collaborating with prominent banks and insurance providers, aligning their services to meet the specific needs and technological requirements of these sectors.
What delivery model does
MMC Infotech
offer?
MMC Infotech operates using an offshore delivery model, which means they provide their services from a location outside the client's country, typically to leverage cost efficiencies and access a skilled workforce. This approach allows them to cater to a global clientele, ensuring flexibility and scalability in service delivery tailored to various client needs.
How many employees and/or seats does
MMC Infotech
have?
MMC Infotech has a workforce size that ranges between 501 to 1,000 employees. This substantial team allows the company to effectively manage a variety of client projects and maintain high service standards across their offerings.
Can
MMC Infotech
be considered a good service provider for startups?
MMC Infotech can be a suitable service provider for startups, particularly those in the banking and financial sectors. With their extensive experience in customer support and a range of tailored services, they can help startups establish a strong customer service foundation. Their offshore delivery model also allows startups to manage costs effectively while accessing skilled professionals.
Can
MMC Infotech
be considered a good service provider for SMBs?
For small and medium-sized businesses, MMC Infotech presents a compelling option due to their scalable service offerings and commitment to quality. Their ability to provide comprehensive customer experience services can help SMBs enhance customer satisfaction and improve operational efficiency, supporting their growth ambitions in competitive markets.
Can
MMC Infotech
be considered a good service provider for enterprises?
MMC Infotech is well-positioned to serve enterprises and large companies, particularly in the banking and financial services sectors. Their experience with high-volume service delivery and advanced technological capabilities make them a reliable partner for large organizations looking for consistent quality and innovative solutions in customer experience management.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.