Mj Caballero Call Center
Customer Experience and Contact Center
MJ Caballero Call Center is a Philippine-based BPO firm that provides customer experience and contact center solutions for various industries, known for its spacious working environment and employee-centered culture.
Size
1K-5K
Public
over-1b
Mission
About
MJ Caballero Call Center offers customer experience and contact center solutions along with services such as cold calling, telemarketing, and data entry for clients in North America, Canada, the UK, and Asia Pacific. The company operates using an offshore delivery model and supports a diverse range of organizations.
It is recognized for its conducive working environment, with a focus on positive communication and efficiency, fostering a motivated team that enhances service delivery.
Services
MJ Caballero Call Center provides customer experience and contact center solutions supported by services such as cold calling, telemarketing, and data entry. These services cover both inbound and outbound communication channels and are tailored to support various client needs in business process outsourcing.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Industries Served
The company serves clients in North America, Canada, the UK, and Asia Pacific. It has experience supporting organizations across multiple sectors with services aligned to their specific requirements and operational goals.
Unique Stregths
MJ Caballero Call Center is known for its spacious and conducive working environment, offering clients a dedicated and motivated workforce. Its approach includes fostering a positive workplace culture that promotes communication and efficiency, which helps deliver consistent service quality at scale.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients across North America, Canada, the UK, and Asia Pacific, with teams working in on-site environments that enhance collaboration and service effectiveness.
Certifications
No items found.
Verticals
No items found.
Clients
government agencies
What's the main service provided by
Mj Caballero Call Center
?
MJ Caballero Call Center specializes in delivering a comprehensive range of customer experience and contact center solutions. Their primary offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels. In addition, they provide essential services such as cold calling, telemarketing, and data entry, ensuring a versatile approach to meet the diverse needs of their clients.
What additional services does
Mj Caballero Call Center
provide?
In addition to their core offerings, MJ Caballero Call Center also excels in back-office operations. This extension of services complements their customer experience solutions, allowing them to manage various administrative tasks and support functions that enhance overall business processes for their clients.
When was
Mj Caballero Call Center
founded?
MJ Caballero Call Center was established in the year 2000, which means the company has been in operation for approximately 24 years. Since its inception, it has built a robust reputation in the BPO sector, particularly within the customer service and contact center domain.
What industry verticals does
Mj Caballero Call Center
serve?
What delivery model does
Mj Caballero Call Center
offer?
MJ Caballero Call Center utilizes an offshore delivery model, which means that its services are provided from a remote location, specifically from the Philippines, to clients located in various regions, including North America, Canada, the UK, and Asia Pacific. This approach allows the company to leverage cost efficiencies while maintaining high service quality and effectiveness through a dedicated workforce.
How many employees and/or seats does
Mj Caballero Call Center
have?
The workforce at MJ Caballero Call Center consists of a substantial team, with employee numbers ranging between 1,000 and 5,000. This considerable size enables them to handle a wide array of client demands and ensure reliable service delivery across different sectors.
Can
Mj Caballero Call Center
be considered a good service provider for startups?
MJ Caballero Call Center can be a beneficial partner for startups, particularly those looking to establish a strong foundation in customer service without the overhead of building an in-house team. Their extensive service portfolio, including inbound and technical support, allows startups to focus on their core business activities while ensuring that customer interactions are handled professionally and efficiently.
Can
Mj Caballero Call Center
be considered a good service provider for SMBs?
For small and medium-sized businesses, MJ Caballero Call Center offers a scalable solution that can grow alongside these enterprises. Their ability to provide tailored services, combined with their offshore delivery model, ensures that SMBs can access high-quality customer support and operational efficiency, which are vital for sustainable growth in competitive markets.
Can
Mj Caballero Call Center
be considered a good service provider for enterprises?
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