MiXBS
Customer Experience and Contact Center
MiXBS is a cloud-based BPO company that provides customer experience and contact center solutions for logistics, healthcare, and retail, known for its multilingual support and rapid deployment capabilities.
Size
1-10
Public
Mission
To provide top-tier contact center solutions, deliver exceptional service, and build lasting client relationships through innovation, flexibility, and a focus on customer satisfaction.
About
MiXBS offers customer experience and contact center solutions along with back-office operations and marketing support for clients in logistics, healthcare, and retail. The company operates using a virtual delivery model and supports businesses globally.
It is recognized for its cost-effective pricing and advanced proprietary software, with a commitment to customer satisfaction and continuous improvement.
Services
MiXBS provides customer experience and contact center solutions supported by back-office operations and marketing support. These services include inbound customer support, outbound telesales, technical support, and social media customer care. Each solution is tailored to meet the specific needs of clients across various communication channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Claims Processing
Market & Competitive Intelligence
Industries Served
The company serves clients in logistics, healthcare, and retail. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective customer engagement and operational efficiency.
Unique Stregths
MiXBS is known for its multilingual support and rapid deployment capabilities, offering clients scalable solutions that can adapt to changing business needs. Its approach includes a customer-centric focus and continuous improvement practices, which help deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Miami, Florida, the company operates using a virtual delivery model. It serves clients across various geographies, with teams working remotely to provide flexible and efficient support tailored to client requirements.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
MiXBS
?
MiXBS specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings encompass a range of services designed to enhance client interactions, including inbound customer support, outbound telesales and retention, as well as technical support at both Tier 1 and Tier 2 levels. Additionally, they provide social media customer care, live chat and messaging support, email support, claims processing, and market and competitive intelligence, all aimed at ensuring a comprehensive approach to customer engagement.
What additional services does
MiXBS
provide?
In addition to their core contact center offerings, MiXBS also provides a suite of other services that enhance their clients' operational capabilities. These include back-office operations and marketing support, which are designed to streamline processes and boost marketing efforts, further supporting client success across various channels.
When was
MiXBS
founded?
Founded in 2019, MiXBS has been in operation for approximately five years. Since its establishment, the company has carved a niche in the customer experience sector, focusing on providing innovative and effective contact center solutions tailored to meet diverse client needs.
What industry verticals does
MiXBS
serve?
MiXBS serves several key industries, including Logistics, Transport & Supply-Chain, Healthcare & Life Sciences, as well as Retail & e-Commerce. This diverse focus allows them to cater to specific requirements and challenges faced by businesses in these sectors, enhancing customer interactions and operational efficiency.
What delivery model does
MiXBS
offer?
MiXBS operates using a work-from-home or virtual delivery model, which allows for flexible and efficient service provision. This approach means that their teams can work remotely, providing support from various locations. In terms of service delivery, onshore refers to operations within the client's country, nearshore involves neighboring countries, and offshore means services are provided from distant countries, which can offer cost advantages while maintaining quality service.
How many employees and/or seats does
MiXBS
have?
Currently, MiXBS has a small workforce consisting of between one to ten employees. This compact team structure allows for personalized service and agility in operations, enabling the company to adapt quickly to client needs and changes in the market.
Can
MiXBS
be considered a good service provider for startups?
Can
MiXBS
be considered a good service provider for SMBs?
Can
MiXBS
be considered a good service provider for enterprises?
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