Misshya Technology
Customer Experience and Contact Center
Misshya Technology is a private BPO company that provides customer experience and contact center services for logistics, transport, and supply-chain, known for its commitment to quality and customer satisfaction.
Size
11-50
Private
Mission
To deliver exceptional service and support that drives success for clients globally.
About
Misshya Technology offers customer experience and contact center services along with back-office operations for clients in logistics, transport, and supply-chain. The company operates using an offshore model and supports businesses seeking to enhance their operational efficiency.
It is recognized for its high-quality service delivery, with a dedicated team that ensures client satisfaction and operational excellence.
Services
Misshya Technology provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support, data entry and data processing, technical support (Tier 1/2), and order management and fulfillment. These services cover various channels and are tailored to support businesses in enhancing their operational efficiency.
Capabilities
Inbound Customer Support
Data Entry & Data Processing
Technical Support (Tier 1/2)
Order Management & Fulfilment
Industries Served
The company serves clients in logistics, transport, and supply-chain. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring that clients receive tailored solutions that meet their unique needs.
Unique Stregths
Misshya Technology is known for its commitment to quality and customer satisfaction, offering clients reliable support and operational agility. Its approach includes rigorous quality assurance processes, which help deliver consistency and excellence at scale.
Delivery Footprint
Headquartered in Mohali, Punjab, India, the company operates using an offshore delivery model. It serves clients across various geographies, with teams working in flexible environments to meet client demands.
Certifications
No items found.
Verticals
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Misshya Technology
?
Misshya Technology specializes in customer experience and contact center solutions, offering a range of services designed to enhance operational efficiency. Their primary offerings include inbound customer support, data entry and processing, technical support at both Tier 1 and Tier 2 levels, as well as order management and fulfillment. This comprehensive suite of services is tailored to meet the diverse needs of businesses seeking to improve their customer interactions and overall service delivery.
What additional services does
Misshya Technology
provide?
In addition to its primary focus on customer experience and contact center services, Misshya Technology also provides back-office operations. This capability extends their portfolio, allowing them to assist clients with various administrative and support tasks that complement their customer-facing services.
When was
Misshya Technology
founded?
Founded in 2021, Misshya Technology has been operating for approximately three years. The company was established with a vision to provide exceptional support and service to clients across the globe, particularly in sectors that require specialized customer experience and back-office solutions.
What industry verticals does
Misshya Technology
serve?
Misshya Technology serves clients primarily in the logistics, transport, and supply-chain industries. This focus allows the company to provide tailored solutions that meet the specific demands of these sectors, ensuring clients benefit from expertise aligned with their operational needs.
What delivery model does
Misshya Technology
offer?
Misshya Technology employs an offshore delivery model, which means that services are provided from locations outside the client's home country. This approach allows the company to leverage cost efficiencies while offering quality support. By utilizing teams that operate in flexible environments, Misshya can meet diverse client demands and ensure timely service delivery.
How many employees and/or seats does
Misshya Technology
have?
Misshya Technology has a workforce of between 11 and 50 employees, indicating a small to medium-sized team. This size allows for a personalized approach to client service while maintaining the agility necessary to adapt to changing business requirements.
Can
Misshya Technology
be considered a good service provider for startups?
Misshya Technology can be a valuable service provider for startups seeking to establish a strong customer support framework. With their focus on delivering high-quality customer experience solutions, startups can benefit from tailored services that help them engage effectively with their customers from the outset, ensuring a solid foundation for growth.
Can
Misshya Technology
be considered a good service provider for SMBs?
Misshya Technology is well-suited to support small and medium businesses (SMBs) looking for scalable and flexible service solutions. With a dedicated team that emphasizes quality and client satisfaction, the company is capable of adapting its offerings to meet the unique challenges faced by SMBs, helping them grow and enhance their operational efficiency.
Can
Misshya Technology
be considered a good service provider for enterprises?
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