Miratel
Customer Experience and Contact Center
Miratel Solutions is a Canadian BPO firm that provides customer experience and contact center services for nonprofits and NGOs, known for its commitment to integrity and customer satisfaction.
Size
51-200
Private
1m-10m
Mission
To deliver world-class service with integrity, ethics, and a proactive approach to ensure customer satisfaction.
About
Miratel Solutions offers customer experience and contact center services along with back-office operations for clients in the nonprofit sector. The company operates using an onshore model and supports clients across North America.
It is recognized for its world-class service and dedication to forging lasting partnerships, with a focus on understanding and consistency in client relationships.
Services
Miratel Solutions provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, live chat, email support, and campaign management. These services cover various communication channels and are tailored to support client needs in the nonprofit sector.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Data Entry & Data Processing
Campaign Management
Customer & Marketing Analytics
Industries Served
The company serves clients in the nonprofit and NGO sectors. It has experience supporting organizations with services aligned to fundraising campaigns, donor relationship management, and other industry-specific requirements.
Unique Stregths
Miratel Solutions is known for its commitment to integrity and customer satisfaction, offering clients reliable and cost-effective services. Its approach includes a proactive stance on client support and the use of advanced technology to enhance service delivery, ensuring consistency at scale.
Delivery Footprint
Headquartered in Toronto, Canada, the company operates using an onshore delivery model. It serves clients across North America, with teams working in a hybrid environment to meet diverse client needs.
Certifications
ISO 9001:2015
Verticals
Non-Profit & NGOs
Clients
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What's the main service provided by
Miratel
?
Miratel specializes in delivering exceptional customer experience and contact center services, focusing primarily on the nonprofit sector. Their offerings encompass a range of capabilities including inbound customer support, outbound telesales and retention efforts, as well as live chat and messaging support. Additionally, they provide email support, data entry and processing, campaign management, and customer and marketing analytics, ensuring a comprehensive suite of services tailored to meet diverse client needs.
What additional services does
Miratel
provide?
In addition to their core offerings, Miratel provides back-office operations that complement their customer experience services. This includes essential support functions that help streamline business processes and enhance overall efficiency for their clients in the nonprofit sector.
When was
Miratel
founded?
Established in the year 2000, Miratel has been operating for over 23 years. Since its inception, the company has dedicated itself to providing world-class services in customer experience and back-office operations, particularly for clients within the nonprofit sector.
What industry verticals does
Miratel
serve?
Miratel primarily serves clients in the nonprofit and NGO sectors. The company has developed expertise in supporting organizations with services that align with their unique requirements, such as fundraising campaigns and donor relationship management.
What delivery model does
Miratel
offer?
Miratel employs an onshore delivery model, which means that their services are provided from within the same country, specifically Canada. This approach allows for greater control over service quality and facilitates seamless communication with clients. By operating onshore, Miratel can ensure that it meets the specific needs of its clients across North America while maintaining a close relationship with them.
How many employees and/or seats does
Miratel
have?
Miratel's workforce consists of a dedicated team ranging between 51 and 200 employees. This size allows the company to maintain a personalized approach to client service while ensuring that they have the necessary resources to effectively support their operations.
Can
Miratel
be considered a good service provider for startups?
While Miratel's services are primarily tailored for the nonprofit sector, startups may benefit from their flexible customer experience solutions. However, given their focus on nonprofit organizations, startups in other industries might find that Miratel's offerings may not fully align with their broader business needs. Startups looking for dedicated support in customer experience should consider how Miratel's specialized services can cater to their specific requirements.
Can
Miratel
be considered a good service provider for SMBs?
Miratel is well-suited to support small and medium businesses, particularly those operating in the nonprofit sector. Their scalable service offerings, combined with a commitment to customer satisfaction, enable them to effectively cater to the evolving needs of SMBs. The company's focus on integrity and proactive support ensures that small and medium businesses can rely on them for tailored solutions that promote growth and operational efficiency.
Can
Miratel
be considered a good service provider for enterprises?
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