Miraglobal
Back-Office Operations
Miraglobal is an expert institution that provides Business Process Management (BPM) and Business Process Outsourcing (BPO) solutions for financial services and automotive sectors, known for its client-centric approach and proven track record.
Size
1-10
Private
Mission
To enhance business process efficiency by providing outsourced services that streamline operations and improve outcomes.
About
Miraglobal offers Business Process Management (BPM) and Business Process Outsourcing (BPO) along with back-office operations and customer service outsourcing for clients in financial services and automotive sectors. The company operates using a nearshore model and supports clients primarily in North America.
It is recognized for its innovative solutions, with a focus on optimizing business processes and enhancing operational efficiency for organizations.
Services
Miraglobal provides Business Process Management (BPM) and Business Process Outsourcing (BPO) supported by back-office operations and customer service outsourcing. These services cover virtual office management, legal compliance, and human capital management, tailored to support clients' operational and administrative needs.
Capabilities
Data Entry & Data Processing
Document Indexing & Digitisation
Knowledge-Base Maintenance
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Payroll Processing
Benefits Administration
Employee Helpdesk
Learning & Development Support
Industries Served
The company serves clients in financial services and automotive sectors. It has experience supporting organizations like BBVA Leasing and Banorte with services aligned to industry-specific requirements and technology platforms that enhance operational efficiency.
Unique Stregths
Miraglobal is known for its client-centric approach, offering clients innovative solutions and a proven track record in BPM and BPO. Its approach includes a focus on process optimization and technology-driven solutions, which help deliver consistency and value at scale.
Delivery Footprint
Headquartered in Mexico City, the company operates using a nearshore delivery model. It serves clients across North America, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Manufacturing & Industrial
Clients
No items found.
What's the main service provided by
Miraglobal
?
Miraglobal specializes in Business Process Management (BPM) and Business Process Outsourcing (BPO), with a strong emphasis on back-office operations. Their service offerings include a range of sub-services such as data entry and processing, document indexing and digitization, knowledge-base maintenance, recruitment process outsourcing, talent sourcing and screening, onboarding administration, payroll processing, benefits administration, employee helpdesk, and learning and development support.
What additional services does
Miraglobal
provide?
In addition to their primary services, Miraglobal also offers customer experience and contact center solutions, along with HR recruitment and payroll services. This expanded service portfolio enables them to provide comprehensive support for various operational and administrative functions.
When was
Miraglobal
founded?
Miraglobal was established in 2012, which means it has been operating for over a decade. Since its inception, the company has focused on enhancing business efficiency through outsourced solutions tailored to meet the diverse needs of its clients.
What industry verticals does
Miraglobal
serve?
Miraglobal serves a variety of industries, specifically focusing on Banking & Financial Services, Insurance, and Manufacturing & Industrial sectors. This targeted approach allows them to develop specialized solutions that cater to the unique challenges and requirements of these fields.
What delivery model does
Miraglobal
offer?
Miraglobal employs a nearshore delivery model, which means they provide services from a location relatively close to their clients, particularly in North America. This approach allows for efficient communication and coordination, often overcoming some of the time zone and cultural barriers that can arise with offshore outsourcing.
How many employees and/or seats does
Miraglobal
have?
Miraglobal has a small team, comprising between 1 to 10 employees. This compact workforce allows for a personalized and dedicated service approach, catering closely to the needs of their clients.
Can
Miraglobal
be considered a good service provider for startups?
Given its small size and specialized service offerings, Miraglobal can be a suitable service provider for startups, particularly those in the financial and automotive sectors. Their focus on back-office operations and customer service can help startups streamline their processes and enhance operational efficiency without the need for extensive in-house resources.
Can
Miraglobal
be considered a good service provider for SMBs?
Miraglobal is well-positioned to support small and medium-sized businesses due to its flexible service offerings and personalized approach. Their expertise in back-office functions and customer service can help SMBs improve their operational effectiveness and focus on growth, making them a viable partner for companies looking to scale.
Can
Miraglobal
be considered a good service provider for enterprises?
While Miraglobal has capabilities that can appeal to larger companies, its small team size suggests that it may not be the best fit for large enterprises requiring extensive resources and scalability. However, for enterprises seeking a more tailored, client-centric approach with a focus on efficiency, Miraglobal can provide valuable support, particularly in specialized sectors.
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