Miracle Communications
Customer Experience and Contact Center
Huntswood is a specialist resourcing and consultancy firm that provides customer experience and contact center services for banking and financial services, known for its comprehensive suite of regulatory and operational solutions.
Size
201-500
Private
Mission
To make a positive difference by helping firms govern, transform, and operate their businesses successfully in the face of complex regulatory and operational challenges.
About
Huntswood offers customer experience and contact center services along with outsourcing and advisory services for clients in banking and financial services. The company operates using an onshore model and supports UK-based enterprises.
It is recognized for its outstanding track record of delivery, with a focus on regulatory compliance and operational excellence that drives better outcomes for its clients.
Services
Huntswood provides customer experience and contact center services, supported by outsourcing and advisory services. These services include inbound customer support, outbound telesales and retention, CX consulting and journey mapping, and quality assurance and monitoring. They are tailored to support businesses in achieving better customer outcomes and managing regulatory challenges.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Industries Served
The company serves clients in banking and financial services. It has experience supporting regulated industries with services aligned to industry-specific requirements and technology platforms such as Amazon Web Services for enhanced system resiliency.
Unique Stregths
Huntswood is known for its depth of expertise and flexibility in approach, offering clients tailored solutions that address complex regulatory and operational issues. Its approach includes combining people, processes, and cutting-edge technology, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Berkshire, UK, the company operates using an onshore delivery model. It serves clients across the UK, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Clients
No items found.
What's the main service provided by
Miracle Communications
?
Miracle Communications specializes in delivering customer experience and contact center services. Their offerings include inbound customer support, outbound telesales and retention, as well as CX consulting and journey mapping. Additionally, they provide quality assurance and monitoring, all designed to enhance customer satisfaction and help businesses navigate regulatory requirements effectively.
What additional services does
Miracle Communications
provide?
When was
Miracle Communications
founded?
Miracle Communications was established in the year 2000, marking over 23 years of experience in the industry as of 2024. Since its inception, the company has focused on providing exceptional customer experience and contact center services, cementing its reputation in the market.
What industry verticals does
Miracle Communications
serve?
Miracle Communications primarily serves clients within the Banking & Financial Services and Insurance sectors. Their expertise in these regulated industries allows them to tailor their services to meet specific industry demands and compliance requirements.
What delivery model does
Miracle Communications
offer?
Miracle Communications utilizes an onshore delivery model, which means that their services are provided from within the same country as their clients, specifically the UK. This approach ensures closer alignment with client needs and regulatory standards, fostering better communication and operational efficiency.
How many employees and/or seats does
Miracle Communications
have?
Miracle Communications employs between 201 and 500 individuals, positioning itself as a mid-sized company. This workforce size enables the company to maintain a balance between personalized service and the capacity to handle larger projects effectively.
Can
Miracle Communications
be considered a good service provider for startups?
Can
Miracle Communications
be considered a good service provider for SMBs?
Miracle Communications can be a suitable service provider for small and medium businesses, particularly due to their flexibility and tailored service offerings. Their experience in customer experience solutions allows them to support SMBs in enhancing customer interactions while navigating regulatory challenges. The onshore delivery model further ensures that these businesses receive localized support and expertise.
Can
Miracle Communications
be considered a good service provider for enterprises?
Miracle Communications is well-equipped to serve enterprises and large companies, given its robust service portfolio and extensive experience in the Banking & Financial Services sector. The company's focus on regulatory compliance and operational excellence makes it a reliable partner for larger organizations that require sophisticated solutions to manage complex customer interactions.
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