Mindpearl
Customer Experience and Contact Center
Mindpearl is a global BPO provider that delivers customer experience and contact center solutions for aviation, telecommunications, retail, and finance, known for its multilingual support and commitment to quality.
Size
1K-5K
Private
1m-10m
Mission
To push the boundaries of convention and deliver the ultimate brand experience.
About
Mindpearl offers customer experience and contact center solutions along with back-office operations for clients in aviation, telecommunications, retail, and finance. The company operates using an offshore and nearshore model and supports clients across multiple regions.
It is recognized for its 'Pearl Standard' of quality, with a diverse multilingual workforce and a strong focus on client relationships that enhance customer satisfaction.
Services
Mindpearl provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, multilingual support, and social media customer care. These services cover various channels including voice, email, and chat, and are tailored to support client needs in enhancing customer satisfaction and achieving business objectives.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Social Media Customer Care
Email Support
Live Chat & Messaging Support
Web Development
Claims Processing
Procurement Administration
Industries Served
The company serves clients in aviation, telecommunications, retail, and finance. It has experience supporting diverse businesses with services aligned to industry-specific requirements, ensuring effective communication and customer engagement.
Unique Stregths
Mindpearl is known for its commitment to delivering exceptional multilingual customer experiences, offering clients tailored solutions and cutting-edge technology. Its approach includes fostering strong client partnerships and continuously improving performance metrics, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Barcelona, Spain, the company operates using an offshore and nearshore delivery model. It serves clients across multiple regions, with teams working in a hybrid environment depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Retail & e-Commerce
Banking & Financial Services
Insurance
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Mindpearl
?
Mindpearl specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings include a range of services such as inbound customer support, outbound telesales and retention, multilingual support, social media customer care, email support, live chat and messaging support, as well as web development and claims processing. This comprehensive suite of services is designed to enhance customer satisfaction and support business objectives across various communication channels.
What additional services does
Mindpearl
provide?
In addition to its main services, Mindpearl also provides back-office operations, which enhance its ability to support clients comprehensively. This includes processing and administrative functions that streamline operations and allow clients to focus on their core business activities.
When was
Mindpearl
founded?
Established in 1999, Mindpearl has been in operation for over 25 years. Since its inception, the company has evolved to become a key player in the customer experience and contact center solutions sector, consistently pushing the boundaries of service quality.
What industry verticals does
Mindpearl
serve?
Mindpearl serves a diverse range of industries, including Telecommunications & Media, Retail & e-Commerce, Banking & Financial Services, Insurance, as well as Travel, Hospitality & Leisure. This broad industry focus allows them to tailor their services to meet the specific needs of clients across different sectors.
What delivery model does
Mindpearl
offer?
Mindpearl employs both offshore and nearshore delivery models to provide its services. Offshore delivery refers to services provided from a location outside the client's country, often leading to cost efficiencies and access to a wider talent pool. Nearshore delivery, on the other hand, involves providing services from a nearby country, which can facilitate better collaboration due to time zone similarities and cultural affinities. This hybrid approach enables Mindpearl to meet varying client needs effectively.
How many employees and/or seats does
Mindpearl
have?
Mindpearl has a workforce ranging from 1,000 to 5,000 employees. This substantial team size reflects the company's capacity to manage large volumes of customer interactions and ensure high-quality service delivery across its various offerings.
Can
Mindpearl
be considered a good service provider for startups?
Can
Mindpearl
be considered a good service provider for SMBs?
Can
Mindpearl
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.