Millennial Services
Customer Experience and Contact Center
Millennials Services is a BPO provider that delivers customer experience and contact center solutions for travel, hospitality, technology, and retail, known for its hybrid delivery model and commitment to customer satisfaction.
Size
11-50
Private
1m-10m
Mission
To empower businesses and individuals with innovative solutions to thrive.
About
Millennials Services offers customer experience and contact center solutions along with back-office operations for clients in travel, hospitality, technology, and retail. The company operates using a hybrid delivery model and supports U.S.-based businesses.
It is recognized for its scalable staffing model and high-quality customer support, with a focus on innovation and digital transformation.
Services
Millennials Services provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, live chat and messaging support, email support, quality assurance, data entry, and knowledge-base maintenance. These services cover multiple channels and are tailored to support modern business needs in customer relations.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Quality Assurance & Monitoring
Data Entry & Data Processing
Knowledge-Base Maintenance
Industries Served
The company serves clients in travel, hospitality, technology, and retail. It has experience supporting diverse businesses with services aligned to industry-specific requirements, ensuring effective communication and customer engagement.
Unique Stregths
Millennials Services is known for its hybrid delivery model, offering clients a blend of onshore and offshore capabilities. Its approach includes a scalable staffing model that allows for flexibility and cost efficiency, helping deliver consistent, high-quality service at scale.
Delivery Footprint
Headquartered in the United States, the company operates using a hybrid delivery model. It serves clients across various regions, with teams working remotely to meet the diverse needs of its clientele.
Certifications
No items found.
Verticals
Technology & SaaS
Retail & e-Commerce
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Millennial Services
?
Millennial Services specializes in customer experience and contact center solutions, complemented by back-office operations. Their comprehensive service offerings include inbound customer support, outbound telesales and retention, live chat and messaging support, email assistance, quality assurance and monitoring, data entry and processing, as well as knowledge-base maintenance. This diverse range of services is designed to enhance customer relations across various communication channels.
What additional services does
Millennial Services
provide?
In addition to their primary focus on customer experience and contact center solutions, Millennial Services also offers back-office operations. This includes a suite of support services designed to streamline business operations and enhance overall efficiency for their clients.
When was
Millennial Services
founded?
Founded in 2009, Millennial Services has been operating for 15 years, providing innovative business solutions that empower both companies and individuals. The company has built a reputation for quality service in the customer experience sector since its inception.
What industry verticals does
Millennial Services
serve?
Millennial Services operates across several key verticals, including Travel, Hospitality & Leisure, Technology & SaaS, and Retail & e-Commerce. This focus allows them to cater their services effectively to meet the unique demands of each industry.
What delivery model does
Millennial Services
offer?
The delivery model employed by Millennial Services combines onshore and hybrid approaches, which means they utilize both domestic and international resources to optimize service delivery. Onshore services are provided from within the United States, ensuring direct oversight and communication, while hybrid elements leverage global capabilities to enhance flexibility and efficiency in meeting clients' needs.
How many employees and/or seats does
Millennial Services
have?
Millennial Services has a workforce ranging from 11 to 50 employees. This size allows the company to maintain a close-knit team dynamic while remaining agile enough to adapt to the varying demands of their clientele.
Can
Millennial Services
be considered a good service provider for startups?
Millennial Services can be a valuable partner for startups looking for customer support solutions. With their scalable staffing model, they provide the flexibility that new businesses often need as they grow. Their wide range of services allows startups to customize their customer engagement strategies without the burden of large upfront investments.
Can
Millennial Services
be considered a good service provider for SMBs?
Millennial Services is well-suited to support small and medium businesses due to its focus on scalable solutions. Their experience in various industries enables them to tailor services that drive growth and enhance customer interaction. This adaptability makes them a strong choice for SMBs aiming to improve their operational efficiency and customer relations.
Can
Millennial Services
be considered a good service provider for enterprises?
While Millennial Services primarily caters to smaller businesses, their hybrid delivery model and scalable service offerings also provide a foundation that could benefit larger enterprises. However, enterprises may seek providers with more extensive resources or specialized certifications to meet complex needs, so Millennial Services may be more effective for businesses in the early to mid-growth stages.
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