Micronet Group specializes in back-office operations, providing a comprehensive suite of services to enhance operational efficiency for businesses. Their offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, data entry and processing, billing and invoicing, as well as payroll processing. Additionally, they offer financial planning and analysis, market and competitive intelligence, business and financial research, data collection, survey programming, customer and marketing analytics, and human-in-the-loop quality assurance, among other services.

In addition to their primary focus on back-office operations, Micronet Group offers a variety of other services. They provide customer experience and contact center solutions, ensuring comprehensive support for their clients' operational needs. This extended service portfolio allows them to cater to a wider range of business requirements and enhance overall client satisfaction.

Founded in 1992, Micronet Group has been delivering exceptional services for over 30 years. Established in Colombo, Sri Lanka, the company has grown and adapted to meet the evolving needs of its clients across various industries.

Micronet Group serves a diverse range of industries, focusing on sectors such as Banking & Financial Services, Insurance, Travel, Hospitality & Leisure, Manufacturing & Industrial, and Technology & SaaS. This broad industry expertise allows them to tailor their services to meet the specific needs and challenges of different business sectors.

Micronet Group employs an offshore delivery model, which means they provide their services remotely from their headquarters in Sri Lanka to clients around the world. This approach enables them to leverage a skilled workforce while offering cost-effective solutions that align with client requirements, ensuring flexibility and efficiency in service delivery.

Micronet Group boasts a substantial workforce, employing between 1,000 and 5,000 professionals. This range signifies a robust team capable of delivering quality services while supporting a diverse clientele, ensuring that they can meet varying business demands effectively.

Micronet Group is particularly well-suited to support small and medium-sized businesses (SMBs). Their scalable service offerings allow SMBs to adapt and grow without the burden of significant upfront investments. By providing tailored solutions and a dedicated workforce, Micronet Group can help these businesses enhance their operational efficiency and focus on their core activities.

Micronet Group is an excellent choice for enterprises and large corporations due to their substantial workforce and commitment to high-quality service. Their ISO 9001:2015 certification underscores their dedication to maintaining rigorous quality standards. With a diverse range of services and an offshore delivery model, they can meet the sophisticated needs of large organizations, providing reliable and scalable solutions that support their complex operations.