Micronet Group specializes in back-office operations, delivering essential support services that enhance operational efficiency for its clients. Their offerings extend to include customer experience management and contact center solutions, ensuring comprehensive communication across various channels. Additionally, the company provides finance and accounting services, HR recruitment and payroll support, knowledge and research services, as well as analytics and data management. This diverse range of services is designed to meet the unique demands of their clientele across different industries.

In addition to its primary focus on back-office operations, Micronet Group offers a variety of other services. These include customer experience management, contact center operations, finance and accounting support, HR recruitment and payroll solutions, knowledge and research services, as well as analytics and data management. This extended service portfolio allows Micronet to address a wide range of operational needs for its clients, enhancing their overall business efficiency.

Micronet Group was established in 1992, marking over 31 years in the business process outsourcing sector. Since its inception, the company has grown significantly, adapting to the evolving needs of its clients and the market, which reflects its resilience and commitment to service excellence.

Micronet Group serves a wide array of industries, including Banking & Financial Services, Insurance, Travel, Hospitality & Leisure, Manufacturing & Industrial, and Technology & SaaS. This diverse industry focus enables the company to tailor its services to meet the specific requirements and challenges faced by clients in various sectors.

Micronet Group operates using an offshore delivery model, which means that their services are provided from a location outside of the client’s country. This approach allows for cost-effective solutions while maintaining high service quality. Offshore delivery enables Micronet to leverage a skilled workforce in Sri Lanka, ensuring that clients benefit from both operational efficiency and expertise.

Micronet Group employs between 1,000 to 5,000 professionals, indicating a robust workforce that is capable of managing a significant volume of client demands. This size not only demonstrates the company’s capacity to deliver scalable services but also reflects its commitment to providing high-quality outcomes to its clients.