MG GLOBAL
Customer Experience and Contact Center
MG Global Group LLC is a nearshore outsourcing firm that provides customer experience and contact center solutions for industries like healthcare, financial services, and logistics, known for its 24/7 operational model and highly trained professionals.
Size
1-10
Private
Mission
To provide scalable, full-service customer care solutions that increase productivity and improve profit margins while delivering superior customer service and support.
About
MG Global Group LLC offers customer experience and contact center solutions along with marketing operations and sales lead-generation services for clients in healthcare, financial services, logistics, and more. The company operates using a nearshore delivery model and supports U.S.-based businesses.
It is recognized for its emphasis on cost-saving combined with high productivity, with a dedicated team of professionals ensuring seamless service delivery and business continuity.
Services
MG Global Group LLC provides customer experience and contact center solutions, supported by marketing operations and sales lead-generation services. These services include inbound customer support, outbound telesales, and social media management, tailored to enhance client engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Management
Campaign Management
Content Creation & Localisation
Graphic & Video Production
Lead Research & List Building
Industries Served
The company serves clients in healthcare, financial services, logistics, retail, and technology. It has experience supporting diverse business needs with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
MG Global Group is known for its 24/7 operational model and rigorous training programs, offering clients a dedicated team of highly trained professionals. Its approach includes a nearshore delivery model that ensures cost efficiency and high productivity, helping clients focus on their core business activities.
Delivery Footprint
Headquartered in Miami, Florida, the company operates using a nearshore delivery model. It serves clients primarily in the USA, with additional offices in South America, ensuring seamless service delivery across various channels.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Energy & Utilities
Manufacturing & Industrial
Telecommunications & Media
Gaming & Entertainment
Travel Hospitality & Leisure
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
MG GLOBAL
?
MG GLOBAL specializes in delivering comprehensive customer experience and contact center solutions. Their offerings encompass a variety of services aimed at enhancing client engagement and operational efficiency, including inbound customer support, outbound telesales, social media management, campaign management, content creation and localization, graphic and video production, as well as lead research and list building.
What additional services does
MG GLOBAL
provide?
In addition to their core customer experience and contact center solutions, MG GLOBAL also offers marketing operations and sales lead-generation services. This extended service portfolio allows them to support clients in various aspects of their business, enhancing overall efficiency and effectiveness.
When was
MG GLOBAL
founded?
Established in 2010, MG GLOBAL has been in operation for 14 years as of 2024. The company has built a reputation for providing effective customer care solutions and has consistently evolved to meet the needs of its clients in various sectors.
What industry verticals does
MG GLOBAL
serve?
MG GLOBAL serves a diverse range of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Logistics, Transport & Supply-Chain, Retail & e-Commerce, Technology & SaaS, Energy & Utilities, Travel, Hospitality & Leisure, Manufacturing & Industrial, Telecommunications & Media, and Gaming & Entertainment.
What delivery model does
MG GLOBAL
offer?
MG GLOBAL employs a nearshore delivery model, which means that their services are provided from locations that are geographically close to their clients, enabling efficient communication and collaboration. This approach allows the company to offer cost-effective solutions while ensuring high productivity and seamless service delivery.
How many employees and/or seats does
MG GLOBAL
have?
MG GLOBAL operates with a small team, consisting of 1 to 10 employees. This lean workforce enables the company to maintain agility and personalized service, ensuring that clients receive focused attention and tailored solutions.
Can
MG GLOBAL
be considered a good service provider for startups?
MG GLOBAL can be a suitable service provider for startups, especially those looking for personalized customer care solutions without the overhead of larger firms. Their small team size allows for close collaboration and tailored services, which can be beneficial for startups aiming to establish strong customer relationships early on.
Can
MG GLOBAL
be considered a good service provider for SMBs?
For small and medium businesses, MG GLOBAL presents a viable option thanks to their scalable service offerings. Their focus on customer experience and marketing operations can help SMBs enhance their operational efficiency and support growth, making them a valuable partner for businesses looking to expand their market presence.
Can
MG GLOBAL
be considered a good service provider for enterprises?
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