Mezzo Tunis
Customer Experience and Contact Center
Mezzo Tunis is a customer relationship management leader that provides customer experience and contact center services for retail and e-commerce, known for its commitment to innovation and operational excellence.
Size
51-200
Private
10m-50m
Mission
About
Mezzo Tunis offers customer experience and contact center services along with operational consulting and customer value management for clients in retail and e-commerce. The company operates using an offshore hybrid model and supports international clients.
It is recognized for its focus on maximizing customer value, with a comprehensive suite of omnichannel solutions that enhance client interactions and operational performance.
Services
Mezzo Tunis provides customer experience and contact center services supported by operational consulting and customer value management. These services include inbound customer support, order management and fulfillment, process assessment, and customer analytics. Each solution is tailored to support businesses in enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Order Management & Fulfilment
Process Assessment & Transition Management
Customer & Marketing Analytics
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring effective management of customer relationships across multiple channels.
Unique Stregths
Mezzo Tunis is known for its commitment to quality and innovation, offering clients advanced technological integration and industry best practices. Its approach includes a focus on continuous improvement and strategic partnership, which helps deliver consistent and effective services at scale.
Delivery Footprint
Headquartered in Charguia, Tunis, the company operates using an offshore hybrid delivery model. It serves clients across Europe and beyond, with teams working in a mix of internal and outsourced environments to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Mezzo Tunis
?
Mezzo Tunis specializes in customer experience and contact center services, providing a comprehensive suite of solutions designed to enhance client interactions and operational efficiency. Their offerings include inbound customer support, order management and fulfillment, process assessment and transition management, as well as customer and marketing analytics. This diverse range of services is tailored to help businesses improve customer engagement and streamline their operations.
What additional services does
Mezzo Tunis
provide?
In addition to its core offerings, Mezzo Tunis also provides knowledge and research services. This expanded service portfolio allows the company to assist clients not only with customer interactions but also with insights and strategies that drive informed decision-making.
When was
Mezzo Tunis
founded?
Mezzo Tunis was established in 2014, marking nearly a decade of operation in the customer experience and contact center industry. Since its inception, the company has grown and adapted to meet the evolving needs of its clients, solidifying its presence in the market.
What industry verticals does
Mezzo Tunis
serve?
Mezzo Tunis focuses primarily on the retail and e-commerce sectors. By serving clients within these industries, the company tailors its services to effectively manage customer relationships and enhance overall engagement across multiple channels.
What delivery model does
Mezzo Tunis
offer?
Mezzo Tunis employs an offshore hybrid delivery model, which combines both offshore and onshore resources to cater to diverse client needs. This approach allows the company to leverage global talent while maintaining flexibility in service delivery, ensuring that they can meet the specific requirements of their clients regardless of location.
How many employees and/or seats does
Mezzo Tunis
have?
Mezzo Tunis employs between 51 and 200 individuals, indicating a mid-sized workforce. This size enables the company to maintain a balance between providing personalized service and having enough resources to scale operations as needed.
Can
Mezzo Tunis
be considered a good service provider for startups?
Can
Mezzo Tunis
be considered a good service provider for SMBs?
Mezzo Tunis is well-positioned to support small and medium businesses (SMBs). With a flexible service portfolio and an offshore hybrid delivery model, the company can adapt its solutions to meet the unique challenges faced by SMBs, helping them to grow and manage customer relationships effectively.
Can
Mezzo Tunis
be considered a good service provider for enterprises?
While Mezzo Tunis is primarily focused on serving clients in the retail and e-commerce sectors, its mid-sized operations and delivery model provide a reliable foundation for enterprises seeking customer experience solutions. The company’s commitment to quality, innovation, and operational efficiency makes it a suitable partner for larger organizations looking to enhance their customer engagement strategies.
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