Mezzo Relation Client
Customer Experience and Contact Center
SoMezzo is a French BPO company that provides customer experience and contact center services for retail and e-commerce, known for its omnichannel approach and operational excellence.
Size
51-200
Private
under-1m
Mission
To combine customer proximity with operational capabilities in Africa, particularly through the integration of artificial intelligence in customer relations.
About
SoMezzo offers customer experience and contact center services along with inbound customer support, outbound telesales, and multilingual support for clients in retail and e-commerce. The company operates using a hybrid delivery model and supports businesses in France and Tunisia.
It is recognized for its strong focus on customer relationship management, with a commitment to integrating AI solutions for enhanced service delivery.
Services
SoMezzo provides customer experience and contact center services supported by inbound customer support, outbound telesales, multilingual support, and social media customer care. These services cover various remote interaction channels and are tailored to support e-commerce businesses and their consumers.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring a seamless customer experience across multiple platforms.
Unique Stregths
SoMezzo is known for its operational excellence and adaptability, offering clients a comprehensive suite of customer relationship services. Its approach includes optimizing internal customer service processes and supporting companies transitioning to outsourcing, ensuring high-quality service delivery.
Delivery Footprint
Headquartered in Lille, France, the company operates using a hybrid delivery model. It serves clients across France and Tunisia, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Mezzo Relation Client
?
Mezzo Relation Client specializes in delivering exceptional customer experience and contact center solutions. Their offerings include a wide range of services such as inbound customer support, outbound telesales and retention, multilingual support, and social media customer care. Additionally, they provide live chat and messaging assistance, email support, CX consulting, journey mapping, and quality assurance and monitoring, all tailored to enhance the customer interaction experience.
What additional services does
Mezzo Relation Client
provide?
When was
Mezzo Relation Client
founded?
Mezzo Relation Client was established in 2005, which means the company has been operating for approximately 19 years. Since its inception, it has focused on providing top-notch customer relationship services.
What industry verticals does
Mezzo Relation Client
serve?
The company primarily serves the Retail & e-Commerce sectors. This industry focus enables Mezzo Relation Client to tailor its services to meet the unique needs and challenges faced by businesses within these markets.
What delivery model does
Mezzo Relation Client
offer?
Mezzo Relation Client employs a hybrid delivery model, utilizing nearshore, offshore, and onshore strategies to optimize service delivery. Nearshore refers to operations conducted in countries close to the client’s location, while offshore involves services provided from distant regions. This flexible approach allows the company to effectively meet diverse client needs and ensure quality service delivery across various geographical areas.
How many employees and/or seats does
Mezzo Relation Client
have?
Mezzo Relation Client has a workforce size ranging between 51 to 200 employees. This size allows for a personalized approach to service delivery while maintaining the capacity to handle a variety of client requirements.
Can
Mezzo Relation Client
be considered a good service provider for startups?
Mezzo Relation Client could be a suitable service provider for startups, especially those in the retail and e-commerce sectors. Their focus on customer experience and a range of tailored support services can help startups establish a strong customer relationship foundation. However, startups should consider their specific needs and budget, as Mezzo's operational scale may be more beneficial for those with a growing customer base.
Can
Mezzo Relation Client
be considered a good service provider for SMBs?
Mezzo Relation Client is well-positioned to support small and medium businesses (SMBs) due to its comprehensive service offerings and adaptable delivery model. Their experience in retail and e-commerce allows them to understand the unique challenges faced by SMBs, and their hybrid approach can provide the flexibility needed to scale services as businesses grow. This makes Mezzo a reliable partner for SMBs looking to enhance their customer support capabilities.
Can
Mezzo Relation Client
be considered a good service provider for enterprises?
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