Metrocall Contact Center
Customer Experience and Contact Center
MetroCall is an international contact center that provides customer experience and contact center solutions for telecommunications and media, known for its commitment to continuous improvement and innovation.
Size
51-200
Private
Mission
To satisfy customers by delivering exceptional service and supporting business growth.
About
MetroCall offers customer experience and contact center solutions along with inbound customer support, outbound telesales, and technical support for clients in telecommunications and media. The company operates using a nearshore model and supports international clients.
It is recognized for its dedicated team focused on customer satisfaction, with ongoing training and process optimization to ensure high service quality.
Services
MetroCall provides customer experience and contact center solutions supported by inbound customer support, outbound telesales, and technical support. These services cover various channels, including voice, email, and live chat, and are tailored to support client needs in delivering exceptional customer service.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in telecommunications and media. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring effective communication and customer engagement.
Unique Stregths
MetroCall is known for its commitment to continuous improvement and innovation, offering clients a team-oriented approach that prioritizes customer satisfaction. Its operational practices include ongoing training and feedback mechanisms, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Uruguay, the company operates using a nearshore delivery model. It serves clients across various international markets, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Metrocall Contact Center
?
Metrocall Contact Center specializes in providing comprehensive customer experience and contact center solutions. Their core offerings include inbound customer support, outbound telesales and retention, technical support for both Tier 1 and Tier 2 issues, social media customer care, live chat and messaging support, as well as email support. This diverse range of services enables them to effectively address various client needs and enhance customer satisfaction.
What additional services does
Metrocall Contact Center
provide?
In addition to their primary contact center services, Metrocall Contact Center offers a range of supplementary services, including HR recruitment and payroll, as well as finance and accounting solutions. These additional capabilities enable them to provide a more comprehensive service portfolio to their clients, enhancing overall business support.
When was
Metrocall Contact Center
founded?
Metrocall Contact Center was established in 2009, marking over 14 years of service in the industry as of 2024. Since its inception, the company has focused on delivering exceptional customer service and supporting the growth of businesses, particularly in the telecommunications and media sectors.
What industry verticals does
Metrocall Contact Center
serve?
Metrocall Contact Center primarily serves clients in the Telecommunications & Media sectors. This industry focus allows them to tailor their services to meet the specific needs and requirements of businesses operating within these dynamic fields.
What delivery model does
Metrocall Contact Center
offer?
Metrocall Contact Center operates using a nearshore delivery model, which involves providing services from a nearby country, in this case, Uruguay. Nearshore outsourcing offers several advantages, including geographical proximity, shared time zones, and cultural similarities, which enhance communication and collaboration with clients.
How many employees and/or seats does
Metrocall Contact Center
have?
The workforce at Metrocall Contact Center is comprised of between 51 and 200 employees. This size allows the company to maintain a dedicated team that can provide personalized service while also being flexible enough to scale their operations based on client demand.
Can
Metrocall Contact Center
be considered a good service provider for startups?
Can
Metrocall Contact Center
be considered a good service provider for SMBs?
Metrocall Contact Center is well-positioned to serve small and medium-sized businesses (SMBs). With a dedicated team and a diverse service offering, they can provide tailored solutions that support growth and scalability for SMBs. Their nearshore delivery model also ensures that they can maintain effective communication and responsiveness, which are crucial for the needs of smaller enterprises.
Can
Metrocall Contact Center
be considered a good service provider for enterprises?
While Metrocall Contact Center is primarily geared towards SMBs, they also have the capabilities to serve larger enterprises, especially in the telecommunications and media sectors. Their commitment to continuous improvement and customer satisfaction aligns with the demands of larger organizations that require reliable and sophisticated service offerings. However, potential enterprise clients should consider assessing their specific needs to ensure alignment with Metrocall's service strengths.
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