Metrocall
Customer Experience and Contact Center
MetroCall is a contact center company that provides customer experience and contact center solutions for various sectors, known for its use of the advanced InConcert platform ensuring operational excellence.
Size
51-200
Private
Mission
To deliver customized contact center solutions tailored to the evolving needs of clients.
About
MetroCall offers customer experience and contact center solutions along with inbound customer support, outbound telesales & retention, and quality assurance & monitoring for clients in diverse industries. The company operates using an offshore and nearshore model and supports international clients.
It is recognized for its commitment to customized solutions, with a dedicated team of over 330 professionals ensuring high security and efficiency in all services.
Services
MetroCall provides customer experience and contact center solutions, supported by inbound customer support, outbound telesales & retention, and quality assurance & monitoring. These services cover various communication channels and are tailored to support client needs in an evolving market landscape.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Quality Assurance & Monitoring
Industries Served
The company serves clients in multiple sectors requiring customer engagement and support services. It has experience supporting international businesses with services aligned to modern customer service trends and technology platforms such as InConcert.
Unique Stregths
MetroCall is known for its advanced technological capabilities and commitment to customized service, offering clients operational excellence and high security. Its approach includes real-time monitoring and advanced reporting systems, which help deliver consistency and effectiveness at scale.
Delivery Footprint
Headquartered in Uruguay, the company operates using an offshore and nearshore delivery model. It serves clients across international markets, with teams working in flexible environments to meet diverse client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Metrocall
?
Metrocall specializes in providing comprehensive customer experience and contact center solutions. Their main offerings include inbound customer support, outbound telesales and retention, as well as quality assurance and monitoring services. This diverse range of services is designed to cater to the unique needs of clients across various industries, ensuring effective communication and customer engagement.
What additional services does
Metrocall
provide?
When was
Metrocall
founded?
Metrocall was established in 1965, making it a well-respected entity in the business process outsourcing sector with nearly 59 years of experience. Over the decades, the company has developed a strong foundation in customer service, adapting to the evolving market and technological advancements.
What industry verticals does
Metrocall
serve?
What delivery model does
Metrocall
offer?
Metrocall employs both offshore and nearshore delivery models, allowing them to effectively serve international clients. Offshore outsourcing typically involves delegating services to teams located in different countries, while nearshore outsourcing refers to collaborating with teams in neighboring countries. This approach provides flexibility and access to a diverse talent pool, ensuring that client needs are met efficiently and effectively.
How many employees and/or seats does
Metrocall
have?
Metrocall has a workforce ranging from 51 to 200 employees. This size positions them well to provide personalized service while maintaining the ability to scale operations as client demands grow, creating a balance between intimate client relationships and operational capability.
Can
Metrocall
be considered a good service provider for startups?
Metrocall can be a valuable service provider for startups, particularly those seeking tailored customer engagement solutions. Their commitment to customized service means that they can adapt their offerings to meet the unique challenges faced by new businesses. The flexibility of their offshore and nearshore delivery models also allows startups to manage costs effectively while maintaining high-quality customer support.
Can
Metrocall
be considered a good service provider for SMBs?
Metrocall is well-suited to support small and medium businesses due to its range of scalable services and dedication to customer experience. Their experience in various industries equips them to understand and meet the specific needs of SMBs, helping these companies grow by providing reliable customer support and engagement strategies. The company's relatively small size allows for a more personalized approach, fostering strong partnerships with their clients.
Can
Metrocall
be considered a good service provider for enterprises?
Metrocall can effectively serve enterprises and large companies looking for a reliable partner in customer experience management. Their extensive experience and commitment to customized solutions make them a strong contender for organizations that require sophisticated service offerings. With their offshore and nearshore capabilities, they can scale operations to meet the demands of large clients while ensuring high standards of quality and security.
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