Metro Medical
Customer Experience and Contact Center
Metro Medical Answering Services is a specialized healthcare answering service provider that delivers customer experience and contact center solutions for healthcare and life sciences, known for its tailored communication support and proprietary technology.
Size
Private
Mission
About
Metro Medical Answering Services offers customer experience and contact center solutions along with 24/7 operator answering and multilingual support for clients in healthcare and life sciences. The company operates using an onshore model and supports medical professionals across the U.S.
It is recognized for its customized, high-quality service, with over 30 years of experience in addressing the unique communication needs of healthcare providers.
Services
Metro Medical Answering Services provides customer experience and contact center solutions supported by 24/7 operator answering, message dispatch, and multilingual assistance. These services cover various communication channels, including voice and digital messaging, and are tailored to support the specific needs of healthcare professionals.
Capabilities
Inbound Customer Support
Multilingual Support
Live Chat & Messaging Support
Appointment Setting
Disaster Recovery & Backup
Industries Served
The company serves clients exclusively in the healthcare and life sciences sectors. It has experience supporting medical professionals with services aligned to industry-specific requirements and technology platforms designed to ensure HIPAA compliance and privacy.
Unique Stregths
Metro Medical is known for its commitment to client satisfaction and customized service offerings, providing healthcare professionals with reliable communication solutions. Its approach includes a purpose-built call center and proprietary call handling technology, which help deliver consistent and professional service.
Delivery Footprint
Headquartered in Chelmsford, Massachusetts, the company operates using an onshore delivery model. It serves clients across the U.S., with a focus on building long-term relationships and ensuring a positive working environment for its employees.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Metro Medical
?
Metro Medical specializes in customer experience and contact center solutions, providing 24/7 operator answering services tailored to the healthcare and life sciences sectors. Their offerings include essential services such as inbound customer support, multilingual assistance, live chat and messaging support, appointment setting, and disaster recovery and backup, ensuring comprehensive communication support for healthcare professionals.
What additional services does
Metro Medical
provide?
When was
Metro Medical
founded?
Founded in 1990, Metro Medical has been providing specialized services for over 34 years. Established to meet the unique communication needs of the healthcare sector, the company has built a strong reputation for reliability and client satisfaction throughout its long history.
What industry verticals does
Metro Medical
serve?
Metro Medical exclusively serves the healthcare and life sciences industries, focusing on the specific needs and regulatory requirements of medical professionals. This targeted approach ensures that their services are aligned with the unique challenges faced by these sectors.
What delivery model does
Metro Medical
offer?
Metro Medical employs an onshore delivery model, meaning that their services are provided from within the United States. This approach allows for closer oversight of operations and ensures that communication and service quality are maintained, which is particularly important in the healthcare sector where privacy and compliance are paramount.
How many employees and/or seats does
Metro Medical
have?
Can
Metro Medical
be considered a good service provider for startups?
Can
Metro Medical
be considered a good service provider for SMBs?
Metro Medical is well-suited to support small and medium businesses, particularly in the healthcare field. Their scalable service offerings and extensive experience enable them to provide tailored solutions that can grow alongside SMBs. The company's commitment to customized service ensures that even smaller clients receive the high-quality support they need to thrive in a competitive market.
Can
Metro Medical
be considered a good service provider for enterprises?
Metro Medical is an excellent choice for enterprises and large companies within the healthcare industry. With a focus on delivering reliable and sophisticated contact center solutions, they leverage their extensive experience to meet the demands of larger organizations. Their commitment to customized service and compliance ensures that enterprise clients receive the necessary support for their complex operational needs.
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