Metacom BPO
Customer Experience and Contact Center
Metacom BPO is an outsourcing company that provides customer experience and contact center services for healthcare, banking, financial services, and technology, known for its commitment to client satisfaction and expert staffing solutions.
Size
Private
Mission
To make a real difference by providing the right people for every company.
About
Metacom BPO offers customer experience and contact center services along with IT infrastructure and managed services for clients in healthcare, banking, financial services, and technology. The company operates using an offshore delivery model and supports local and global clients.
It is recognized for its dedicated team of experts, with comprehensive training programs and continuous monitoring to ensure high-quality service delivery.
Services
Metacom BPO provides customer experience and contact center services, supported by IT infrastructure and managed services. These services include inbound customer support, technical support, recruitment process outsourcing, and payroll processing, tailored to support diverse client needs across various business functions.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Payroll Processing
Employee Helpdesk
Industries Served
The company serves clients in healthcare, banking, financial services, and technology. It has experience supporting both small businesses and larger enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Metacom BPO is known for its straightforward communication and commitment to client satisfaction, offering clients practical strategies to handle diverse projects and tasks. Its approach includes comprehensive training programs and continuous monitoring during the staffing process, which help deliver consistency at scale.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients across local and global markets, with teams working in remote environments to meet client needs effectively.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Technology & SaaS
Clients
No items found.
What's the main service provided by
Metacom BPO
?
Metacom BPO specializes in customer experience and contact center services. Their offerings include a range of essential support functions such as inbound customer assistance, technical support at both tier 1 and tier 2 levels, recruitment process outsourcing, and payroll processing. This comprehensive suite of services is designed to meet the diverse needs of clients across various industries.
What additional services does
Metacom BPO
provide?
In addition to their main offerings, Metacom BPO provides a variety of supplementary services, including IT infrastructure and managed services, as well as HR recruitment and payroll solutions. These extended capabilities ensure that they can support a wide array of business functions, making them a versatile partner for their clients.
When was
Metacom BPO
founded?
Metacom BPO was established in 2011, marking over a decade of experience in the business process outsourcing sector as of 2024. The company has grown significantly since its inception, developing a strong reputation for quality service delivery and client satisfaction.
What industry verticals does
Metacom BPO
serve?
Metacom BPO focuses on several key industries, including Healthcare & Life Sciences, Banking & Financial Services, and Technology & SaaS. This targeted approach allows them to tailor their services to meet the specific demands and regulatory requirements of these sectors.
What delivery model does
Metacom BPO
offer?
Metacom BPO employs an offshore delivery model, which allows them to provide services from their base in the Philippines to clients around the world. Offshore delivery means that the company can leverage cost efficiencies and a skilled workforce while maintaining high service standards. Additionally, they offer work-from-home and virtual solutions, which enhance flexibility for both employees and clients.
How many employees and/or seats does
Metacom BPO
have?
Can
Metacom BPO
be considered a good service provider for startups?
Metacom BPO can be a beneficial service provider for startups, particularly those in need of customer support and back-office solutions. Their diverse service portfolio allows new businesses to scale their operations efficiently without the burden of managing these functions in-house. Furthermore, their offshore delivery model can help startups optimize costs while accessing skilled professionals.
Can
Metacom BPO
be considered a good service provider for SMBs?
Metacom BPO is well-suited for small and medium businesses (SMBs) that require flexible and scalable support solutions. With their comprehensive service offerings and commitment to client satisfaction, they can adapt to the changing needs of SMBs as they grow. This adaptability, combined with their focus on delivering high-quality services, positions Metacom as a valuable partner for small to mid-sized enterprises.
Can
Metacom BPO
be considered a good service provider for enterprises?
Metacom BPO also presents a strong case for enterprises and large companies seeking reliable outsourcing solutions. Their experience in serving diverse industries, coupled with their structured approach to service delivery and commitment to quality, ensures that they can meet the complex demands of larger organizations. The company's recognition, such as the ANZ Young Innovator of the Year Award, speaks to their capacity for innovation and excellence in service provision.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.