Messaging Service
Customer Experience and Contact Center
AccessDirect is a business VoIP phone service provider that offers customer experience and contact center solutions for small businesses, known for its advanced technology and personalized customer support.
Size
1-10
Private
10m-50m
Mission
To help small businesses access advanced phone system features at a fraction of the cost.
About
AccessDirect offers business VoIP phone services along with features such as voicemail, toll-free numbers, and call routing for clients in various industries including healthcare, retail, and education. The company operates using a cloud-based delivery model and supports small businesses across the United States.
It is recognized for its affordable pricing and exceptional customer service, with a focus on customizing solutions to meet the unique needs of each client.
Services
AccessDirect provides business VoIP phone services supported by features such as voicemail, fax-to-email, and after-hours emergency service. These services cover voice communication and are tailored to support small business operations, ensuring they have access to advanced technology without the high costs associated with traditional systems.
Capabilities
Live Chat & Messaging Support
Campaign Management
Content Creation & Localisation
Customer & Marketing Analytics
Industries Served
The company serves clients in healthcare, retail, education, and other sectors. It has experience supporting small businesses with services aligned to their specific communication needs, allowing them to operate efficiently in competitive markets.
Unique Stregths
AccessDirect is known for its combination of advanced technology, affordability, and personalized customer service, offering clients tailored solutions that enhance their communication capabilities. Its approach includes ongoing support and consultation, ensuring that clients can adapt their systems as their business needs evolve.
Delivery Footprint
Headquartered in Kansas City, Missouri, the company operates using a cloud-based delivery model. It serves clients across the United States, with a dedicated team that works closely with businesses to provide customized phone solutions.
Certifications
No items found.
Verticals
Gaming & Entertainment
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Education & EdTech
Clients
No items found.
What's the main service provided by
Messaging Service
?
Messaging Service specializes in enhancing customer experiences through its primary offering of Customer Experience and Contact Center services. In addition to this, the company provides a range of supplementary services, including Live Chat & Messaging Support, Campaign Management, Content Creation & Localisation, and Customer & Marketing Analytics. This comprehensive service suite is designed to assist businesses in effectively managing their customer interactions and marketing efforts.
What additional services does
Messaging Service
provide?
When was
Messaging Service
founded?
Messaging Service was established in 1997, marking over 26 years of experience in the industry. Since its inception, the company has focused on providing innovative communication solutions tailored to the needs of its clients.
What industry verticals does
Messaging Service
serve?
Messaging Service caters to a diverse array of industries, including Gaming & Entertainment, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, and Education & EdTech. This broad focus allows the company to deliver specialized services that meet the unique demands of each sector.
What delivery model does
Messaging Service
offer?
How many employees and/or seats does
Messaging Service
have?
Messaging Service operates with a small team, comprising between 1 to 10 employees. This size allows for a personalized approach to service delivery, fostering close relationships with clients and ensuring tailored solutions.
Can
Messaging Service
be considered a good service provider for startups?
Messaging Service can be a valuable partner for startups seeking to establish a solid communication framework without incurring significant costs. With its affordable VoIP phone services and customer support features, startups can access advanced technologies that enhance their operational efficiency. The company's focus on customization allows new businesses to adapt solutions to their evolving needs, making it a suitable choice for early-stage companies.
Can
Messaging Service
be considered a good service provider for SMBs?
For small and medium businesses, Messaging Service is an excellent service provider, as it is specifically designed to support their communication requirements. The combination of cost-effective services, personalized customer support, and flexibility in offerings allows SMBs to scale their operations efficiently. With a deep understanding of the challenges faced by smaller businesses, Messaging Service is well-equipped to provide the necessary tools for growth and adaptability.
Can
Messaging Service
be considered a good service provider for enterprises?
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