Messages Plus
Customer Experience and Contact Center
Messages Plus is a nationally recognized telephone answering service that provides customer experience and contact center solutions for healthcare and property management, known for its 24/7 live support and customized call handling.
Size
1-10
Private
Mission
About
Messages Plus offers customer experience and contact center solutions along with inbound customer support and outbound telesales for clients in healthcare and property management. The company operates using an onshore model and supports clients across the United States.
It is recognized for its nearly century-long experience in the industry, with a commitment to quality assurance and tailored services that meet diverse client needs.
Services
Messages Plus provides customer experience and contact center solutions supported by inbound customer support and outbound telesales. These services cover live telephone answering and lead capture, tailored to support the unique needs of clients in various industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Industries Served
The company serves clients in healthcare and property management. It has experience supporting medical professionals and property managers with services aligned to industry-specific requirements, ensuring compliance and effective communication.
Unique Stregths
Messages Plus is known for its 24/7 live support and customized call handling, offering clients scalable solutions that adapt to their specific demands. Its approach includes rigorous training for operators and strategic staffing to maintain service quality and responsiveness.
Delivery Footprint
Headquartered in the United States, the company operates using an onshore delivery model. It serves clients nationwide, with teams available around the clock to handle any volume of calls effectively.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Real Estate & Property Management
Clients
Global 2000 companies
government agencies
What's the main service provided by
Messages Plus
?
Messages Plus specializes in delivering customer experience and contact center solutions. Their offerings include inbound customer support, outbound telesales, and multilingual support, all designed to cater to the specific needs of clients in various sectors, particularly healthcare and property management. This ensures that their services are not only comprehensive but also tailored to enhance client satisfaction and operational efficiency.
What additional services does
Messages Plus
provide?
When was
Messages Plus
founded?
Messages Plus was established in 1986, marking its entry into the industry over 37 years ago. Since its inception, the company has built a strong foundation in customer support and contact center services, evolving its offerings to meet the dynamic needs of its clients.
What industry verticals does
Messages Plus
serve?
Messages Plus primarily serves clients in the Healthcare & Life Sciences and Real Estate & Property Management sectors. Their focus on these industries allows them to provide specialized services that align with the unique demands and regulatory requirements of these fields.
What delivery model does
Messages Plus
offer?
Messages Plus operates using an onshore delivery model, meaning that their services are provided from within the United States. This approach allows them to maintain close oversight of operations while ensuring that their teams are readily accessible to clients across the nation, providing timely and effective support.
How many employees and/or seats does
Messages Plus
have?
Messages Plus has a small workforce, employing between 1 to 10 individuals. This compact team size enables the company to maintain a personalized approach in its services, fostering strong relationships with clients while ensuring high-quality service delivery.
Can
Messages Plus
be considered a good service provider for startups?
While Messages Plus does offer valuable services, its small team size might limit its capacity to support rapidly growing startups that require extensive resources. However, for startups in healthcare and property management looking for customized customer support solutions, Messages Plus can be a viable partner, offering tailored services that address their unique challenges.
Can
Messages Plus
be considered a good service provider for SMBs?
Messages Plus is well-suited for small and medium businesses, particularly due to its scalable service offerings and experience in customer support. Their flexible approach allows them to adapt to the specific requirements of SMBs, providing tailored solutions that can grow alongside their clients' needs.
Can
Messages Plus
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.