Mercatus
Customer Experience and Contact Center
Mercatus Outsourcing is a nearshore outsourcing firm that provides customer experience and contact center services for technology and SaaS companies, known for its multilingual support and over 15 years of industry expertise.
Size
Private
Mission
About
Mercatus Outsourcing offers customer experience and contact center services along with back-office operations and IT infrastructure management for clients in technology and SaaS. The company operates using a nearshore model and supports global clients across the EMEA region.
It is recognized for its scalable and affordable outsourcing solutions, with a strong multilingual talent pool and a commitment to customer-centric service delivery.
Services
Mercatus Outsourcing provides customer experience and contact center services, supported by back-office operations and managed IT services. These services include multilingual support, technical assistance, and data analytics, tailored to support client needs in enhancing customer interactions and technical support.
Capabilities
Multilingual Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Market & Competitive Intelligence
Descriptive & Diagnostic Analytics
Customer & Marketing Analytics
QA & Test Automation
DevOps & CI/CD
Industries Served
The company serves clients in technology and SaaS. It has experience supporting a diverse range of companies, including notable firms like Ziff Davis and Acronis, ensuring that services align with industry-specific requirements and technology platforms.
Unique Stregths
Mercatus Outsourcing is known for its extensive multilingual capabilities and over 15 years of experience in the outsourcing industry, offering clients a competitive edge through flexible service delivery. Its approach includes a commitment to transparency and customer-centric practices, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in Sofia, Bulgaria, the company operates using a nearshore delivery model. It serves clients across the EMEA region, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Clients
No items found.
What's the main service provided by
Mercatus
?
Mercatus specializes in providing comprehensive customer experience and contact center services. Their offerings extend to multilingual support, technical assistance at both Tier 1 and Tier 2 levels, as well as data entry and processing. Additionally, they deliver market and competitive intelligence, descriptive and diagnostic analytics, and customer and marketing analytics, ensuring that clients receive tailored solutions that enhance interactions and support technical needs.
What additional services does
Mercatus
provide?
In addition to their primary offerings, Mercatus provides a range of other essential services, including back-office operations, IT infrastructure management, and sales and lead-generation services. This diverse service portfolio allows them to support clients with various operational needs beyond customer interaction.
When was
Mercatus
founded?
Mercatus was established in 2018, marking its entry into the outsourcing landscape. As of 2024, the company has been in operation for approximately six years, during which it has built a reputation for delivering customer-centric and scalable outsourcing solutions.
What industry verticals does
Mercatus
serve?
Mercatus focuses on serving clients within the Technology & SaaS sectors. Their expertise enables them to cater to the unique demands of companies operating in these industries, ensuring that their services align with the specific needs of technology-driven businesses.
What delivery model does
Mercatus
offer?
Mercatus employs a nearshore delivery model, which allows them to provide services from a location that is geographically close to their clients. This approach combines the benefits of proximity, such as easier communication and cultural alignment, with the advantages of cost-effective outsourcing, enabling them to serve clients effectively across the EMEA region.
How many employees and/or seats does
Mercatus
have?
Can
Mercatus
be considered a good service provider for startups?
Mercatus can be a suitable service provider for startups, particularly those in the technology and SaaS sectors. Their flexible service delivery and expertise in customer experience can help emerging businesses establish a strong foothold in their respective markets. Additionally, the scalability of their services ensures that startups can adapt and grow without significant upfront investments.
Can
Mercatus
be considered a good service provider for SMBs?
Mercatus stands out as a valuable partner for small and medium businesses due to its commitment to delivering scalable and affordable outsourcing solutions. Their extensive service portfolio and multilingual support enable SMBs to enhance customer engagement and operational efficiency, allowing them to compete effectively in their industries.
Can
Mercatus
be considered a good service provider for enterprises?
Mercatus is well-positioned to serve enterprises and large companies, particularly in the technology sector. Their experience with notable clients and commitment to customer-centric practices provide a reliable foundation for large-scale operations. The nearshore delivery model further enhances their ability to meet the complex demands of larger organizations, ensuring consistent and high-quality service delivery.
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