Mekonglink
Back-Office Operations
Mekonglink is a BPO company that provides back-office operations for technology, education, and non-profit sectors, known for its glocal approach and remote project management capabilities.
Size
over-10K
Private
Mission
To build a powerful open innovation community in the Asia-Pacific by sharing technology solutions and services.
About
Mekonglink offers back-office operations along with technical support, legal process outsourcing, and customer & marketing analytics for clients in technology, education, and non-profit sectors. The company operates using an offshore delivery model and supports clients across the Asia-Pacific region.
It is recognized for its tailored virtual project assistant services, with a strong emphasis on local problem-solving and innovation through partnerships with various organizations.
Services
Mekonglink provides back-office operations supported by technical support, legal process outsourcing, and customer & marketing analytics. These services cover remote project management and business consulting, tailored to support clients' operational needs and enhance efficiency.
Capabilities
Technical Support (Tier 1/2)
Legal Process Outsourcing (LPO)
Customer & Marketing Analytics
Industries Served
The company serves clients in technology, education, and non-profit sectors. It has experience supporting startups, SMEs, and larger enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Mekonglink is known for its glocal approach, offering clients a unique blend of offshore expertise and local market understanding. Its approach includes flexible service plans and a commitment to quality, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in Cambodia, the company operates using an offshore delivery model. It serves clients across the Asia-Pacific region, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Education & EdTech
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Mekonglink
?
Mekonglink specializes in providing comprehensive back-office operations, which are further enhanced by services such as technical support for both Tier 1 and Tier 2 levels, legal process outsourcing (LPO), and customer and marketing analytics. This diverse service offering is designed to meet the operational needs of clients, ensuring efficiency and effectiveness in their business processes.
What additional services does
Mekonglink
provide?
When was
Mekonglink
founded?
What industry verticals does
Mekonglink
serve?
Mekonglink serves a variety of industries, focusing primarily on Technology & SaaS, Education & EdTech, and Non-Profit & NGOs. This broad industry reach allows the company to tailor its services to meet the specific requirements of each sector.
What delivery model does
Mekonglink
offer?
Mekonglink employs an offshore delivery model, which means that its services are provided from locations outside the client's primary market, in this case, from Cambodia. This model enables them to effectively manage resources and deliver high-quality services to clients across the Asia-Pacific region, utilizing work-from-home and virtual setups to cater to diverse client needs.
How many employees and/or seats does
Mekonglink
have?
Mekonglink boasts a substantial workforce, with over 10,000 employees. This large team allows the company to scale its operations and meet the demands of a wide range of clients efficiently.
Can
Mekonglink
be considered a good service provider for startups?
Mekonglink can be a suitable service provider for startups, particularly due to its flexible service offerings and emphasis on tailored solutions. Startups often require agile support that can adapt to their evolving needs, and Mekonglink's offshore model allows them to manage costs effectively while still accessing quality services. Their experience in supporting diverse clients can also provide valuable insights for new businesses seeking to establish themselves.
Can
Mekonglink
be considered a good service provider for SMBs?
Mekonglink is well-positioned to support small and medium businesses (SMBs) with its robust service portfolio and commitment to flexibility. The company's expertise in back-office operations and technical support means that SMBs can benefit from enhanced operational efficiency without the burden of extensive in-house resources. This adaptability makes Mekonglink an appealing option for SMBs looking to grow and scale their operations.
Can
Mekonglink
be considered a good service provider for enterprises?
For enterprises and large companies, Mekonglink offers a reliable partnership with its extensive workforce and proven offshore delivery capabilities. Their focus on quality and tailored solutions helps ensure that complex operational needs are met efficiently. Additionally, the company's experience across various sectors positions it as a competent provider for enterprises seeking to streamline their back-office functions and enhance overall productivity.
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