Medico America
Customer Experience and Contact Center
Medico America is a New York City-based BPO provider that provides customer experience and contact center solutions for the healthcare and life sciences sectors, known for its proprietary HIPAA-compliant telehealth platform and commitment to patient satisfaction.
Size
51-200
Private
Mission
About
Medico America offers customer experience and contact center solutions along with medical answering services and office support for clients in healthcare and life sciences. The company operates using an onshore model and supports medical facilities across the United States.
It is recognized for its innovative technology and deep research-based insights, with a strong focus on enhancing healthcare communication and patient engagement.
Services
Medico America provides customer experience and contact center solutions, supported by medical answering services and office support. These services include live patient appointment scheduling, VOIP services, and HIPAA-compliant nurse triage, delivered across voice, video, and online platforms. Each solution is tailored to enhance patient interactions and operational efficiency for healthcare providers.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Voice-of-Customer (VOC) Analytics
Order Management & Fulfilment
Customer & Marketing Analytics
Service Desk & IT Support
Industries Served
The company serves clients in healthcare and life sciences. It has experience supporting hospitals and medical facilities with services aligned to industry-specific requirements and technology platforms such as electronic medical records (EMRs) and health management software.
Unique Stregths
Medico America is known for its customized customer service strategies and commitment to patient experience, offering clients a comprehensive suite of services that includes multilingual support and 24/7 availability. Its approach includes extensive research into patient experiences, ensuring that services are designed to meet the needs of both providers and patients.
Delivery Footprint
Headquartered in New York City, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in a remote environment to ensure seamless communication and support.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Medico America
?
Medico America specializes in delivering exceptional customer experience and contact center solutions tailored to the healthcare and life sciences sectors. Their service offerings encompass a wide range of support options, including inbound customer assistance, technical support at Tier 1 and Tier 2 levels, live chat and messaging services, email support, and voice-of-customer analytics. Additionally, they provide order management and fulfillment, customer and marketing analytics, as well as service desk and IT support, all designed to enhance patient interaction and operational efficiency.
What additional services does
Medico America
provide?
When was
Medico America
founded?
What industry verticals does
Medico America
serve?
Medico America primarily serves the Healthcare & Life Sciences industries. They have a wealth of experience in supporting hospitals and medical facilities, ensuring their services align with the specific requirements and technological platforms prevalent in these sectors.
What delivery model does
Medico America
offer?
Medico America utilizes an onshore delivery model, meaning that their services are provided from within the United States. This approach allows for closer proximity to clients, facilitating seamless communication and more effective collaboration, while ensuring compliance with local regulations and standards.
How many employees and/or seats does
Medico America
have?
Medico America employs between 51 and 200 individuals, positioning them as a mid-sized company capable of providing personalized service while maintaining the capacity to manage substantial client needs.
Can
Medico America
be considered a good service provider for startups?
While Medico America is primarily positioned to support healthcare providers, their tailored customer service solutions could benefit startups in the healthcare sector looking to establish strong patient engagement and communication strategies. However, startups may find that their mid-sized nature means they might not have the same level of scalability as larger BPO providers, which could be a consideration when seeking extensive growth support.
Can
Medico America
be considered a good service provider for SMBs?
Medico America could be an excellent service provider for small and medium-sized businesses, particularly those in the healthcare and life sciences fields. Their comprehensive suite of services, including multilingual support and 24/7 availability, allows SMBs to enhance their customer interactions and operational efficiency. The company's onshore delivery model further ensures reliable support, which can be crucial for growing businesses looking to make a significant impact in their markets.
Can
Medico America
be considered a good service provider for enterprises?
Medico America may not be the ideal provider for large enterprises due to their mid-sized workforce, which might limit their capacity to handle the extensive demands and scalability required by such organizations. However, their commitment to customized service strategies and patient experience could be beneficial for larger healthcare providers seeking specialized support. Enterprises looking for a partner with a vast array of resources and capabilities may need to consider larger BPO firms.
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