Medical Answering Services Llc
Customer Experience and Contact Center
Medical Answering Services, LLC (MAS) is a leading provider that offers customer experience and contact center solutions for the healthcare and life sciences sectors, known for its commitment to integrity and compliance.
Size
201-500
Private
10m-50m
Mission
To deliver non-emergency Medicaid transportation services and medical alarms with integrity for the betterment of the community.
About
Medical Answering Services, LLC (MAS) offers customer experience and contact center solutions along with medical answering services for clients in healthcare and life sciences. The company operates using an onshore model and supports U.S.-based healthcare providers.
It is recognized for its robust compliance program, with a focus on delivering safe and reliable non-emergency Medicaid transportation services and medical alarm monitoring.
Services
Medical Answering Services, LLC (MAS) provides customer experience and contact center solutions supported by medical answering services and specific offerings such as 24-hour answering service, virtual receptionist, and HIPAA-compliant messaging. These services cover inbound customer support and appointment setting, tailored to support healthcare providers and Medicaid recipients.
Capabilities
Inbound Customer Support
Multilingual Support
Appointment Setting
Industries Served
The company serves clients in healthcare and life sciences. It has experience supporting medical professionals and facilities with services aligned to industry-specific requirements and technology platforms that ensure secure communication and efficient scheduling.
Unique Stregths
Medical Answering Services, LLC is known for its commitment to integrity and compliance, offering clients reliable and safe transportation management and medical alarm services. Its approach includes a robust compliance program and a focus on ethical standards, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Syracuse, New York, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in on-site environments to meet the specific needs of healthcare providers.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Medical Answering Services Llc
?
Medical Answering Services, LLC specializes in providing comprehensive customer experience and contact center solutions, primarily tailored for the healthcare and life sciences sectors. Their service offerings include inbound customer support, multilingual assistance, and appointment setting, ensuring that healthcare providers receive the necessary support to enhance their service delivery and patient interactions.
What additional services does
Medical Answering Services Llc
provide?
When was
Medical Answering Services Llc
founded?
Medical Answering Services, LLC was established in 2003, marking over 20 years of operation in the industry. Since its inception, the company has focused on providing reliable medical answering services and customer support solutions, particularly for healthcare providers.
What industry verticals does
Medical Answering Services Llc
serve?
The company primarily serves the Healthcare & Life Sciences sectors. This focus allows Medical Answering Services, LLC to cater specifically to the unique needs and regulatory requirements inherent to these industries, ensuring that clients receive specialized and compliant support.
What delivery model does
Medical Answering Services Llc
offer?
Medical Answering Services, LLC utilizes an onshore delivery model, which means that their services are provided within the same country as their clients, in this case, the United States. This approach ensures greater control over service quality, compliance with local regulations, and enhanced communication between the service provider and clients.
How many employees and/or seats does
Medical Answering Services Llc
have?
Medical Answering Services, LLC employs between 201 and 500 individuals. This workforce size enables the company to maintain a strong operational capacity while offering personalized service to its clients in the healthcare sector.
Can
Medical Answering Services Llc
be considered a good service provider for startups?
Medical Answering Services, LLC may not be the ideal choice for startups due to its primary focus on established healthcare and life sciences organizations. However, if a startup operates within these verticals and requires specialized customer support services, they could benefit from the company's expertise and tailored solutions. Startups should consider their specific needs and whether the company's offerings align with their growth objectives.
Can
Medical Answering Services Llc
be considered a good service provider for SMBs?
Medical Answering Services, LLC presents a solid option for small and medium businesses, particularly in the healthcare sector. With a comprehensive range of services designed to enhance customer experience and operational efficiency, SMBs can leverage the company's expertise to support their growth. The company’s scalable solutions and commitment to compliance make it a valuable partner for businesses looking to improve their customer interactions and service delivery.
Can
Medical Answering Services Llc
be considered a good service provider for enterprises?
Medical Answering Services, LLC is well-positioned to support enterprise-level clients, particularly in the healthcare industry. The company’s robust compliance program and extensive service offerings ensure that large organizations can rely on them for consistent and reliable customer support. Their onshore delivery model further enhances service quality, making them a trustworthy partner for enterprises seeking sophisticated solutions.
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