Mediatel Sa
Customer Experience and Contact Center
Mediatel is an international telecoms consultancy that provides customer experience and contact center solutions for telecommunications, banking, healthcare, insurance, retail, and automotive sectors, known for its innovative approach to generating revenue without additional costs.
Size
51-200
Private
Mission
To make clients' lives easier by quickly assessing situations, finding value, and devising effective plans to achieve their goals.
About
Mediatel offers customer experience and contact center solutions along with business process outsourcing services for clients in telecommunications, banking, healthcare, insurance, retail, and automotive sectors. The company operates using a hybrid delivery model and supports clients globally.
It is recognized for its ability to create new revenue streams through existing infrastructure, with a strong commitment to collaboration, creativity, and long-term thinking.
Services
Mediatel provides customer experience and contact center solutions, supported by business process outsourcing services. These services include inbound customer support, outbound telesales, social media customer care, and CX consulting. Each solution is designed to enhance client interactions and streamline operations across various communication channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Live Chat & Messaging Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Industries Served
The company serves clients in telecommunications, banking, healthcare, insurance, retail, and automotive sectors. It has experience supporting diverse client types with services aligned to industry-specific requirements and technology platforms, ensuring tailored solutions for each sector.
Unique Stregths
Mediatel is known for its innovative approach to generating revenue without additional costs, offering clients a sustainable and unobtrusive method to enhance their revenue streams. Its commitment to collaboration and creativity helps clients stay ahead in the fast-evolving telecom landscape.
Delivery Footprint
Headquartered internationally, the company operates using a hybrid delivery model. It serves clients across various global markets, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Healthcare & Life Sciences
Insurance
Retail & e-Commerce
Gaming & Entertainment
Clients
No items found.
What's the main service provided by
Mediatel Sa
?
Mediatel Sa specializes in delivering comprehensive customer experience and contact center solutions. Their offerings include a variety of services such as inbound customer support, outbound telesales and retention, social media customer care, and live chat and messaging support. Additionally, they provide CX consulting, journey mapping, and quality assurance services, all designed to enhance client interactions and optimize operational efficiency across multiple communication channels.
What additional services does
Mediatel Sa
provide?
When was
Mediatel Sa
founded?
Mediatel Sa was established in 1995, marking nearly three decades of experience in the business process outsourcing industry as of 2024. Since its inception, the company has focused on developing innovative solutions tailored to meet the evolving needs of its clients across various sectors.
What industry verticals does
Mediatel Sa
serve?
Mediatel Sa serves a diverse range of industries, including Telecommunications & Media, Banking & Financial Services, Healthcare & Life Sciences, Insurance, Retail & e-Commerce, and Gaming & Entertainment. This broad industry focus allows them to tailor their services to meet the specific requirements and challenges faced by clients in these sectors.
What delivery model does
Mediatel Sa
offer?
Mediatel Sa employs a hybrid delivery model, combining onshore, nearshore, and offshore resources to optimize service delivery. This approach allows them to adapt to client needs by utilizing teams that can operate either from local offices or from various international locations, providing flexibility and efficiency in meeting customer demands.
How many employees and/or seats does
Mediatel Sa
have?
Mediatel Sa has a workforce comprised of between 51 and 200 employees. This team size enables the company to maintain a balance between personalized service and the capacity to manage a diverse range of client projects effectively.
Can
Mediatel Sa
be considered a good service provider for startups?
Mediatel Sa can be a valuable service provider for startups, particularly those in industries such as telecommunications, healthcare, and retail. Their experience across multiple sectors and their ability to deliver tailored customer experience solutions can provide startups with the essential support they need to establish a strong market presence and grow their customer base from the outset. However, startups should consider their specific needs and budget constraints, as Mediatel’s services might be more suited to those looking for comprehensive support rather than basic solutions.
Can
Mediatel Sa
be considered a good service provider for SMBs?
Mediatel Sa is well-positioned to support small and medium businesses (SMBs) looking for scalable and flexible outsourcing solutions. Their diverse service portfolio, which includes customer support and CX consulting, allows SMBs to enhance their operational efficiency and customer engagement without the burden of extensive in-house capabilities. Moreover, their hybrid delivery model provides the adaptability that SMBs often require as they scale their operations.
Can
Mediatel Sa
be considered a good service provider for enterprises?
Mediatel Sa is a suitable provider for enterprises and large companies, thanks to its extensive experience and a robust suite of services. Their hybrid delivery model enables them to effectively manage large-scale projects while ensuring high-quality outcomes. Enterprises can benefit from Mediatel's innovative approach to driving revenue through existing infrastructure, making it a reliable partner for complex business needs.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.