MDY
Customer Experience and Contact Center
MDY BPO is a transnational Business Process Outsourcing company that provides customer experience and contact center solutions for banking, telecommunications, technology, and retail sectors, known for its state-of-the-art technology and highly trained personnel.
Size
1K-5K
Private
Mission
To grow and strengthen business alliances by providing innovative solutions that exceed client expectations.
About
MDY BPO offers customer experience and contact center solutions along with a wide range of services including technical support, lead generation, and telemarketing for clients in banking, telecommunications, technology, and retail. The company operates using a nearshore model and supports clients across the U.S. and Latin America.
It is recognized for its commitment to quality service, with over 10,000 trained personnel and a focus on innovative solutions that exceed client expectations.
Services
MDY BPO provides customer experience and contact center solutions, supported by services such as technical support, telemarketing, and lead generation. These services cover omnichannel communication and are tailored to support various client needs, enhancing customer satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Lead Research & List Building
Upsell / Cross-sell Campaigns
Campaign Management
Industries Served
The company serves clients in banking, telecommunications, technology, and retail. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring effective customer engagement and support.
Unique Stregths
MDY BPO is known for its state-of-the-art technology and a workforce of over 10,000 highly trained personnel, offering clients customized solutions that drive growth. Its approach includes a commitment to quality and innovation, ensuring that services are delivered consistently and effectively.
Delivery Footprint
Headquartered in Monterrey, Mexico, the company operates using a nearshore delivery model. It serves clients across the U.S. and Latin America, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Telecommunications & Media
Technology & SaaS
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
MDY
?
MDY specializes in delivering comprehensive customer experience and contact center solutions. Their core offerings include inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, lead research and list building, upsell and cross-sell campaigns, and campaign management. This diverse range of services is designed to meet various client needs and enhance customer satisfaction.
What additional services does
MDY
provide?
When was
MDY
founded?
Founded in 1997, MDY has been in operation for 27 years as of 2024. The company has established itself as a key player in the business process outsourcing industry, focusing on innovative solutions that cater to the evolving demands of its clients.
What industry verticals does
MDY
serve?
MDY serves a diverse array of industries, including Banking & Financial Services, Telecommunications & Media, Technology & SaaS, and Retail & e-Commerce. This broad industry focus enables them to tailor their services to meet the specific needs and challenges faced by clients in these sectors.
What delivery model does
MDY
offer?
MDY employs a nearshore delivery model, which means that they provide services from locations that are geographically close to their clients, primarily in the U.S. and Latin America. This approach allows for better communication, cultural alignment, and operational efficiency, as teams can collaborate more easily and effectively.
How many employees and/or seats does
MDY
have?
MDY has a workforce ranging from 1,000 to 5,000 employees. This substantial team size reflects the company's capacity to manage large-scale projects and offer a wide range of services to its clients.
Can
MDY
be considered a good service provider for startups?
MDY can be a suitable service provider for startups, particularly those in industries such as technology and e-commerce. With a strong emphasis on customer experience and a variety of support services, startups can benefit from MDY's expertise in lead generation and customer engagement. However, the scalability of their solutions may need to be assessed based on the specific needs and growth trajectory of the startup.
Can
MDY
be considered a good service provider for SMBs?
MDY presents a favorable option for small and medium businesses looking for reliable outsourcing solutions. Their extensive service portfolio, including technical support and campaign management, allows SMBs to enhance their operational efficiency and customer satisfaction. The company's capacity to adapt its services to meet the demands of smaller businesses can foster growth and provide the flexibility needed to navigate the competitive landscape.
Can
MDY
be considered a good service provider for enterprises?
MDY is well-positioned to serve enterprises and large companies, given its significant workforce and commitment to quality service delivery. The company's nearshore model facilitates seamless communication and operational support, which is critical for larger organizations that require reliable and sophisticated outsourcing solutions. Their experience across various industries also equips them to meet the complex needs of enterprise clients effectively.
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