
MDM Systems
IT Infrastructure and Managed Services
MDM Systems is a business process outsourcing firm that provides staff management and customer support for diverse industries, known for its people-first philosophy and high employee retention rates.
Size
11-50
Private
Mission
To provide a supportive and enjoyable work environment that fosters growth for all team members while delivering outstanding solutions to clients.
About
MDM Systems offers staff management and customer support along with recruitment and training services for clients in various industries. The company operates using an onshore model and supports Australian and international clients.
It is recognized for its tried-and-tested recruitment process, with a strong focus on employee development and a family-friendly work environment.
Services
MDM Systems provides staff management supported by customer support and recruitment services. These services include outsourced staff training and integrated customer relationship management, tailored to support client needs across various industries.
Capabilities
No items found.
Industries Served
The company serves clients in multiple sectors, leveraging its expertise in staff outsourcing and customer support. It has experience supporting businesses with specific requirements for workforce management and professional development.
Unique Stregths
MDM Systems is known for its high employee retention rates and commitment to long-term partnerships, offering clients reliable and qualified staff. Its approach includes a supportive management structure and ongoing training, which help deliver consistent service quality.
Delivery Footprint
Headquartered in Australia, the company operates using an onshore delivery model. It serves clients across Australia and internationally, with teams that are adept at managing remote staff complexities.
Certifications
ISO 9001
ISO 27001
Verticals
Technology & SaaS
Clients
Hyundai
Caterpillar
Heineken
WPP
Global Bank
The Vitamin Shoppe
What's the main service provided by
MDM Systems
?
MDM Systems specializes in IT infrastructure and managed services, offering a comprehensive suite of staff management solutions that includes customer support, recruitment, and training services. Their approach is tailored to meet the diverse needs of clients across various industries, ensuring that the services provided are both efficient and aligned with client objectives.
What additional services does
MDM Systems
provide?
When was
MDM Systems
founded?
MDM Systems was established in 2014, marking nearly a decade of experience in the business process outsourcing sector. Since its inception, the company has focused on delivering high-quality services and fostering a supportive work environment for its team members.
What industry verticals does
MDM Systems
serve?
MDM Systems operates primarily within the Technology & SaaS verticals, leveraging its expertise to provide tailored solutions that meet the specific demands of businesses in these sectors.
What delivery model does
MDM Systems
offer?
MDM Systems employs an onshore delivery model, which means that they provide services from their home country, the Philippines, to clients in Australia and beyond. This approach allows for closer collaboration and communication between team members and clients, enhancing service quality and responsiveness.
How many employees and/or seats does
MDM Systems
have?
MDM Systems has a workforce of between 11 to 50 employees, enabling the company to maintain a close-knit team that emphasizes employee development and high retention rates.
Can
MDM Systems
be considered a good service provider for startups?
MDM Systems can be a valuable service provider for startups, particularly given its focus on recruitment and training services. The company’s commitment to fostering a supportive work environment aligns well with the needs of startups that require flexibility and reliable staffing solutions. With a tailored approach to service delivery, MDM Systems can help startups build a solid foundation for growth.
Can
MDM Systems
be considered a good service provider for SMBs?
MDM Systems is well-suited to support small and medium businesses, as its range of services is designed to be scalable and flexible. The company's emphasis on employee development and customer support helps SMBs optimize their operations and enhance service quality. Additionally, MDM Systems' onshore delivery model ensures that clients receive attentive and responsive service, which is crucial for businesses looking to expand.
Can
MDM Systems
be considered a good service provider for enterprises?
While MDM Systems primarily caters to smaller businesses and startups, its certifications, including ISO 9001 and ISO 27001, indicate a commitment to quality and security that can be appealing to larger enterprises. However, enterprises may seek providers with a broader scale of operations and more extensive service portfolios. Although MDM Systems offers reliable and qualified staff, larger companies might require more sophisticated solutions that go beyond what a mid-sized firm can typically provide.
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