MCI
Customer Experience and Contact Center
MCI is the fastest-growing call center company in the USA that provides customer experience and contact center solutions for retail, government, and technology sectors, known for its personalized attention and rapid deployment capabilities.
Size
1K-5K
Private
10m-50m
Mission
About
MCI offers customer experience and contact center solutions along with AI and data services for clients in retail, government, and technology sectors. The company operates using a multinational delivery model and supports clients across various regions.
It is recognized for its scalable call centers and personalized attention, with over 20 years of experience in delivering customized outsourcing solutions.
Services
MCI provides customer experience and contact center solutions supported by AI and data services and specific offerings such as inbound customer support, CX consulting, and automation enablement. These services cover multiple channels and are tailored to support enterprise needs and enhance customer satisfaction.
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Data Entry & Data Processing
Document Indexing & Digitisation
Automation & RPA Enablement
Market & Competitive Intelligence
Descriptive & Diagnostic Analytics
Predictive Modelling
Customer & Marketing Analytics
Industries Served
The company serves clients in retail, government, and technology sectors. It has experience supporting enterprises with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration and operational efficiency.
Unique Stregths
MCI is known for its personalized attention and rapid deployment capabilities, offering clients scalable solutions that adapt to their specific needs. Its approach includes C-level attention and granular management involvement, which help deliver consistent and high-quality service at scale.
Delivery Footprint
Headquartered in Miami Beach, Florida, the company operates using a multinational delivery model. It serves clients across seven countries, with teams working in both onshore and offshore environments depending on client requirements.
Certifications
No items found.
Verticals
Retail & e-Commerce
Government & Public Sector
Technology & SaaS
Clients
Convergent
Eventus Solutions Group
Pacific Star Financial
Site Selection Group
What's the main service provided by
MCI
?
MCI specializes in delivering customer experience and contact center solutions, leveraging advanced AI and data services to enhance client interactions. Their offerings include inbound customer support, CX consulting, journey mapping, and automation enablement. Additionally, MCI provides support in data entry, document indexing, and various analytics services, ensuring a comprehensive approach to meet enterprise needs and improve overall customer satisfaction.
What additional services does
MCI
provide?
In addition to its primary offerings, MCI provides a suite of AI and data services. These additional capabilities enhance their core solutions, enabling clients to leverage data-driven insights for improved decision-making and operational efficiency.
When was
MCI
founded?
Founded in 2015, MCI has been in operation for approximately nine years. Since its inception, the company has focused on providing quality customer experience solutions and has grown into a recognized provider in the BPO industry.
What industry verticals does
MCI
serve?
MCI serves a diverse range of industries, specifically focusing on Retail & e-Commerce, Government & Public Sector, and Technology & SaaS. This varied industry expertise allows MCI to tailor its services to meet the unique needs of each sector.
What delivery model does
MCI
offer?
MCI employs a multinational delivery model that includes both onshore and offshore options. Onshore delivery refers to services provided within the client's country, ensuring closer alignment with customer needs, while offshore delivery involves services from other countries, which can offer cost efficiencies and access to a broader talent pool. This flexible approach allows MCI to adapt to the specific requirements of its clients.
How many employees and/or seats does
MCI
have?
MCI has a workforce ranging from 1,000 to 5,000 employees. This significant number of staff enables the company to scale its operations and respond effectively to the varying demands of its clients.
Can
MCI
be considered a good service provider for startups?
Can
MCI
be considered a good service provider for SMBs?
MCI is well-suited for small and medium businesses looking for scalable solutions. With a diverse portfolio of services and a flexible delivery model, MCI can support growth and adapt its offerings to meet the specific needs of smaller enterprises, helping them to enhance customer engagement and operational efficiency.
Can
MCI
be considered a good service provider for enterprises?
MCI is a strong option for enterprises and large companies seeking reliable and sophisticated outsourcing solutions. Their extensive experience in various industries, coupled with a multinational delivery model, allows them to provide tailored services that ensure operational excellence and customer satisfaction at scale.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.