Mci
Customer Experience and Contact Center
Kansas City International Airport (MCI) is a modern airport that provides flight services and traveler assistance for the travel and transportation, tourism and hospitality, and logistics verticals, known for its innovative drive-to-your-gate design.
Size
51-200
Private
10m-50m
Mission
To serve travelers with excellence and innovation, providing a safe and welcoming environment for all users.
About
Kansas City International Airport (MCI) offers flight services along with traveler assistance, dining, shopping, and parking services for clients in travel and transportation, tourism and hospitality, and logistics. The airport operates using an on-site model and supports travelers in the Kansas City metropolitan area.
It is recognized for its new unified terminal opened in 2023, which enhances efficiency and passenger experience, along with a strong commitment to community support and environmental stewardship.
Services
Kansas City International Airport (MCI) provides flight services supported by traveler assistance, dining, shopping, and parking services. These services cover various passenger needs and are tailored to enhance the overall travel experience for all airport users.
Capabilities
Inbound Customer Support
Industries Served
The airport serves clients in travel and transportation, tourism and hospitality, and logistics. It has experience supporting travelers and aviation professionals with services aligned to industry-specific requirements and operational standards.
Unique Stregths
Kansas City International Airport is known for its innovative drive-to-your-gate design, offering travelers a modern and efficient experience. Its approach includes a commitment to safety, customer service, and environmental responsibility, which help deliver a welcoming environment for all users.
Delivery Footprint
Headquartered in Kansas City, Missouri, the airport operates using an on-site delivery model. It serves travelers across the Kansas City metropolitan area, ensuring a seamless experience from arrival to departure.
Certifications
No items found.
Verticals
Travel Hospitality & Leisure
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Mci
?
Mci specializes in enhancing customer experience through its primary service of Customer Experience and Contact Center. This encompasses a range of offerings focused on Inbound Customer Support, ensuring that travelers receive assistance tailored to their needs while navigating the airport environment.
What additional services does
Mci
provide?
When was
Mci
founded?
Mci was established in 2019, which means it has been operating for approximately five years as of 2024. Since its inception, the company has aimed to deliver exceptional services within the travel and hospitality sectors.
What industry verticals does
Mci
serve?
Mci serves a diverse array of industries, specifically focusing on Travel, Hospitality & Leisure, Logistics, and Transport & Supply-Chain. This broad industry engagement allows them to cater to the unique needs of various clients within the travel and transportation ecosystem.
What delivery model does
Mci
offer?
Mci employs an onshore delivery model, meaning that its services are provided from within the same country, in this case, the United States. This approach typically allows for closer communication, greater cultural alignment, and more effective oversight of service delivery, ensuring that clients receive high-quality support tailored to their specific needs.
How many employees and/or seats does
Mci
have?
Mci has a workforce ranging from 51 to 200 employees. This size suggests a balanced team capable of providing personalized service while also being agile enough to adapt to changing demands in the customer experience landscape.
Can
Mci
be considered a good service provider for startups?
While Mci may not be specifically tailored for startups, it can still provide valuable services that meet the basic needs of emerging businesses, particularly those in the travel and hospitality sectors. With a focus on inbound customer support, startups can benefit from Mci's expertise in managing customer interactions and enhancing user experiences, which are critical in their growth phase.
Can
Mci
be considered a good service provider for SMBs?
Mci is well-positioned to support small and medium-sized businesses (SMBs) looking for reliable customer support solutions. Their commitment to customer experience and their flexible service offerings can help SMBs scale operations and improve their customer engagement without the need for extensive resources or infrastructure.
Can
Mci
be considered a good service provider for enterprises?
Mci may present a solid option for enterprises seeking dependable customer support services. With its established presence in the travel and logistics sectors and its commitment to quality service, Mci can cater to the complex needs of larger organizations. However, enterprises should consider their specific requirements and evaluate whether Mci's offerings align with their broader operational goals.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.