Mayen Telekomünikasyon Hizmetleri A Ş
Customer Experience and Contact Center
Mayen Telekomünikasyon Hizmetleri A.Ş. is a leading outsourcing firm that provides customer experience and contact center solutions for banking, retail, telecommunications, and energy sectors, known for its innovative technological capabilities and multilingual support.
Size
51-200
Private
Mission
About
Mayen Telekomünikasyon Hizmetleri A.Ş. offers customer experience and contact center solutions along with back-office operations and AI-driven services for clients in banking, retail, telecommunications, and energy. The company operates using a nearshore model and supports both European and international clients.
It is recognized for its value-added customer services and technological innovation, with a strong focus on RPA and data analytics that enhances operational efficiency.
Services
Mayen Telekomünikasyon Hizmetleri A.Ş. provides customer experience and contact center solutions, supported by back-office operations and AI-driven services. These services include inbound customer support, outbound telesales, technical support, and order management, tailored to enhance client operations and customer satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Automation & RPA Enablement
Data Entry & Data Processing
Order Management & Fulfilment
Learning & Development Support
Recruitment Process Outsourcing (RPO)
Onboarding Administration
Payroll Processing
Social Media Management
Industries Served
The company serves clients in banking, retail, telecommunications, and energy sectors. It has experience supporting major international e-commerce companies and domestic brands, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Mayen is known for its innovative technological capabilities, offering clients advanced solutions in RPA and data analytics. Its approach includes a people-focused culture and a commitment to delivering consistent service quality, which helps maintain high client satisfaction.
Delivery Footprint
Headquartered in Istanbul, Turkey, the company operates using a nearshore delivery model. It serves clients across Europe and beyond, with teams working in hybrid environments to meet diverse client needs.
Certifications
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Verticals
Banking & Financial Services
Retail & e-Commerce
Telecommunications & Media
Energy & Utilities
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Mayen Telekomünikasyon Hizmetleri A Ş
?
Mayen Telekomünikasyon Hizmetleri A.Ş. specializes in providing customer experience and contact center solutions. Their offerings encompass a variety of services designed to enhance client operations and customer satisfaction, including inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as automation and RPA enablement. Additionally, they offer data entry and processing, order management and fulfillment, learning and development support, recruitment process outsourcing (RPO), onboarding administration, payroll processing, and social media management.
What additional services does
Mayen Telekomünikasyon Hizmetleri A Ş
provide?
In addition to their primary focus on customer experience and contact center solutions, Mayen Telekomünikasyon Hizmetleri A.Ş. also offers HR recruitment and payroll services. This broader service portfolio enables them to support clients in managing their human resources more effectively, providing an integrated approach to business process outsourcing.
When was
Mayen Telekomünikasyon Hizmetleri A Ş
founded?
Mayen Telekomünikasyon Hizmetleri A.Ş. was established in 2004, which means the company has been operational for approximately 20 years. Since its inception, it has developed a reputation for delivering innovative customer service solutions and technological advancements.
What industry verticals does
Mayen Telekomünikasyon Hizmetleri A Ş
serve?
Mayen Telekomünikasyon Hizmetleri A.Ş. serves a diverse range of industries, including Banking & Financial Services, Retail & e-Commerce, Travel, Hospitality & Leisure, Telecommunications & Media, and Energy & Utilities. This variety of verticals showcases the company's ability to tailor its services to meet the specific needs of different sectors.
What delivery model does
Mayen Telekomünikasyon Hizmetleri A Ş
offer?
The company employs both nearshore and onshore delivery models to effectively serve its clients. A nearshore model typically involves providing services from a location that is geographically close to the client, while an onshore model involves delivering services from within the same country as the client. This flexibility allows Mayen Telekomünikasyon Hizmetleri A.Ş. to meet diverse client requirements and ensure efficient communication.
How many employees and/or seats does
Mayen Telekomünikasyon Hizmetleri A Ş
have?
Mayen Telekomünikasyon Hizmetleri A.Ş. has a workforce ranging from 51 to 200 employees. This size positions the company as a medium-sized enterprise, capable of offering personalized services while maintaining the scalability needed to handle various client demands.
Can
Mayen Telekomünikasyon Hizmetleri A Ş
be considered a good service provider for startups?
Mayen Telekomünikasyon Hizmetleri A.Ş. could be a viable partner for startups looking for reliable customer service and operational support. With their range of services, including customer support and technical assistance, they can help new businesses establish a solid foundation. However, startups should consider their specific needs and whether Mayen's offerings align with their growth strategy.
Can
Mayen Telekomünikasyon Hizmetleri A Ş
be considered a good service provider for SMBs?
Small and medium businesses may find Mayen Telekomünikasyon Hizmetleri A.Ş. to be an advantageous service provider due to their scalable solutions and experience in various industries. The company's ability to deliver tailored services in customer support and back-office operations can help SMBs enhance their operational efficiency and customer engagement, making it a suitable choice as they grow.
Can
Mayen Telekomünikasyon Hizmetleri A Ş
be considered a good service provider for enterprises?
Mayen Telekomünikasyon Hizmetleri A.Ş. is well-equipped to serve enterprises and large companies, particularly due to its innovative technological capabilities and commitment to service quality. Their experience in industries such as banking and telecommunications, combined with a flexible delivery model, positions them as a reliable partner for larger organizations seeking sophisticated and efficient outsourcing solutions.
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