Maximus Uk
Customer Experience and Contact Center
Maximus UK is a leading provider of customer experience and contact center solutions for government and public sector clients, known for its comprehensive support services tailored to vulnerable populations.
Size
1K-5K
Private
under-1m
Mission
To provide exceptional support that transforms lives and strengthens communities.
About
Maximus UK offers customer experience and contact center solutions along with tailored health and employment programs for clients in government and public sector. The company operates using an onshore delivery model and supports vulnerable populations across the UK.
It is recognized for its extensive experience in delivering holistic support services, with a strong commitment to excellence and innovation in service delivery.
Services
Maximus UK provides customer experience and contact center solutions, supported by tailored health and employment programs. These services include inbound customer support and CX consulting, delivered across various channels to meet the needs of individuals facing employment and health challenges.
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in government and public sector, particularly focusing on health and employment services. It has experience supporting vulnerable populations with services aligned to industry-specific requirements and technology platforms such as Genesys Cloud™.
Unique Stregths
Maximus UK is known for its commitment to exceptional service delivery, offering clients a comprehensive approach that integrates health assessments with employment support. Its operational practices include leveraging a large network of agents to ensure high-quality service and support for public sector programs.
Delivery Footprint
Headquartered in the UK, the company operates using an onshore delivery model. It serves clients across the UK, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Government & Public Sector
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Maximus Uk
?
Maximus UK specializes in providing customer experience and contact center solutions, particularly focused on enhancing customer interactions. They also offer inbound customer support and consulting services for customer experience and journey mapping, ensuring that clients receive tailored solutions that address their unique needs and challenges.
What additional services does
Maximus Uk
provide?
In addition to their primary offerings, Maximus UK also provides back-office operations. This service capability extends their support to include essential operational functions that complement their customer experience initiatives, ensuring comprehensive solutions for their clients.
When was
Maximus Uk
founded?
Founded in 2008, Maximus UK has been in operation for over 15 years. Since its establishment, the company has dedicated itself to delivering high-quality customer experience solutions and support services, primarily for clients in the government and public sectors.
What industry verticals does
Maximus Uk
serve?
Maximus UK serves a diverse range of industries, specifically focusing on the Government & Public Sector and Healthcare & Life Sciences. This industry alignment allows the company to tailor its services to meet the unique challenges faced by clients in these sectors.
What delivery model does
Maximus Uk
offer?
Maximus UK employs an onshore and nearshore delivery model, which means they provide services from within the UK and nearby regions. Onshore delivery ensures that their support teams are closely aligned with client needs, while nearshore options can offer cost-effective solutions without compromising on quality. This approach allows for flexibility and responsiveness in service delivery.
How many employees and/or seats does
Maximus Uk
have?
Maximus UK employs between 1,000 and 5,000 individuals, indicating a substantial workforce that is well-equipped to handle a variety of customer support and operational needs. This size allows the company to maintain a robust service delivery capability while fostering a collaborative team environment.
Can
Maximus Uk
be considered a good service provider for startups?
Can
Maximus Uk
be considered a good service provider for SMBs?
Can
Maximus Uk
be considered a good service provider for enterprises?
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