Maximum Communications
Customer Experience and Contact Center
Maximum Call Center is a customer service and communications company that provides customer experience and contact center solutions for logistics, transport, and supply-chain industries, known for its employee-focused culture and efficient operations.
Size
501-1K
Private
10m-50m
Mission
About
Maximum Call Center offers customer experience and contact center solutions along with inbound customer support, data entry & data processing, and order management & fulfillment for clients in logistics, transport, and supply-chain. The company operates using an onshore and nearshore delivery model and supports businesses of all sizes.
It is recognized for its commitment to employee satisfaction, with flexible scheduling and a positive work environment, ensuring high-quality service delivery and customer engagement.
Services
Maximum Call Center provides customer experience and contact center solutions supported by inbound customer support, data entry & data processing, and order management & fulfillment. These services cover various communication channels and are tailored to support client needs in enhancing customer service capabilities.
Capabilities
Inbound Customer Support
Data Entry & Data Processing
Order Management & Fulfilment
Industries Served
The company serves clients in logistics, transport, and supply-chain industries. It has experience supporting businesses of all sizes with services aligned to industry-specific requirements, ensuring effective communication and operational efficiency.
Unique Stregths
Maximum Call Center is known for its employee-focused culture, offering clients a dedicated and engaged workforce. Its approach includes flexible scheduling and a supportive team environment, which help deliver consistent and high-quality service at scale.
Delivery Footprint
Headquartered in the USA, the company operates using an onshore and nearshore delivery model. It serves clients across various regions, with teams working in remote environments to meet the diverse needs of its clients.
Certifications
Minority Business Enterprise
Women-Owned Business
Verticals
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Maximum Communications
?
Maximum Communications specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings include inbound customer support, data entry and processing, as well as order management and fulfillment services. These solutions are designed to enhance communication and operational efficiency for clients, ensuring they can meet their customer service needs effectively.
What additional services does
Maximum Communications
provide?
When was
Maximum Communications
founded?
Maximum Communications was established in 1999, marking over 25 years of experience in the customer service industry. Since its inception, the company has built a reputation for providing reliable and innovative solutions to enhance customer engagement.
What industry verticals does
Maximum Communications
serve?
Maximum Communications serves clients primarily in the logistics, transport, and supply-chain sectors. This focus allows them to tailor their services specifically to the unique demands and challenges faced by businesses within these industries.
What delivery model does
Maximum Communications
offer?
The company employs both onshore and nearshore delivery models. Onshore refers to services provided from within the same country as the client, ensuring ease of communication and cultural alignment. Nearshore services involve providing solutions from a neighboring country, offering a balance between cost efficiency and quality service delivery.
How many employees and/or seats does
Maximum Communications
have?
Maximum Communications has a workforce that ranges from 501 to 1,000 employees. This substantial team size enables the company to effectively handle diverse client needs and maintain high-quality service delivery across various sectors.
Can
Maximum Communications
be considered a good service provider for startups?
While Maximum Communications has the capabilities to support startups, their extensive service offerings and employee base may be more suited for small to medium businesses looking for scalable solutions. Startups might find value in their inbound customer support, but they should consider if the company's scale aligns with their specific growth stage and budget constraints.
Can
Maximum Communications
be considered a good service provider for SMBs?
Maximum Communications is well-positioned to serve small and medium businesses due to its flexible service offerings and commitment to high-quality customer support. With a broad range of services tailored to enhance customer engagement, SMBs can benefit from the company's experience in navigating the logistics, transport, and supply-chain industries, making it a reliable partner for growth and operational efficiency.
Can
Maximum Communications
be considered a good service provider for enterprises?
Maximum Communications is an excellent choice for enterprises and larger companies seeking a reliable service provider. With its substantial workforce, recognized certifications as a Minority Business Enterprise and Women-Owned Business, and accolades such as being named one of the Top 10 Contact Center Solutions Providers, the company demonstrates its capability to deliver sophisticated service offerings. Their onshore and nearshore delivery models further ensure that they can meet the complex needs of large organizations efficiently.
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