Maxicus
Customer Experience and Contact Center
Maxicus is a next-generation BPO company that provides customer experience and contact center solutions for banking, insurance, healthcare, and technology sectors, known for its innovative Leap platform and human-machine synergy.
Size
1K-5K
Private
Mission
To maximize customer experience through innovative, technology-driven solutions.
About
Maxicus offers customer experience and contact center solutions along with back office support and tech support for clients in banking, insurance, healthcare, and technology sectors. The company operates using a work-from-home and hybrid delivery model and supports enterprises and entrepreneurs seeking robust remote work solutions.
It is recognized for its innovative Leap platform, which combines secure remote access and productivity monitoring, enabling seamless operations and high agent performance.
Services
Maxicus provides customer experience and contact center solutions supported by back office support and tech support. These services include inbound customer support, technical assistance, CX consulting, and learning and development support. Each solution is tailored to enhance customer engagement and operational efficiency for businesses across various channels.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Learning & Development Support
Industries Served
The company serves clients in banking, insurance, healthcare, and technology sectors. It has experience supporting enterprises and contact centers with services aligned to industry-specific requirements and technology platforms, ensuring compliance and security in remote operations.
Unique Stregths
Maxicus is known for its innovative Leap platform, offering clients a secure and productive remote work environment. Its approach includes a focus on human empathy combined with machine intelligence, which helps deliver superior customer experiences and maintain high agent performance.
Delivery Footprint
Headquartered in India, the company operates using a work-from-home and hybrid delivery model. It serves clients across domestic and international markets, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Technology & SaaS
Clients
No items found.
What's the main service provided by
Maxicus
?
Maxicus specializes in delivering comprehensive customer experience and contact center solutions. Their range of services includes inbound customer support and technical support at both Tier 1 and Tier 2 levels. In addition, they offer CX consulting, journey mapping, and learning and development support, all designed to optimize customer engagement and enhance operational efficiency for businesses across various sectors.
What additional services does
Maxicus
provide?
When was
Maxicus
founded?
Maxicus was established in 2003, marking over 20 years in the customer experience and contact center industry as of 2024. Since its inception, the company has evolved to meet the changing demands of businesses, focusing on innovative solutions that maximize customer satisfaction.
What industry verticals does
Maxicus
serve?
Maxicus serves a diverse array of industries, specifically focusing on Banking & Financial Services, Insurance, Healthcare & Life Sciences, and Technology & SaaS. This targeted approach allows them to tailor their services to meet the unique needs and regulatory requirements of each sector.
What delivery model does
Maxicus
offer?
Maxicus employs a flexible delivery model that combines work-from-home and hybrid approaches, allowing them to leverage both domestic and international talent. This model ensures that they can efficiently meet the varied needs of their clients while maintaining high levels of service quality and operational effectiveness.
How many employees and/or seats does
Maxicus
have?
Maxicus boasts a workforce ranging from 1,000 to 5,000 employees, reflecting a robust operational capacity. This size allows them to scale their services effectively while maintaining a focus on quality and customer satisfaction.
Can
Maxicus
be considered a good service provider for startups?
Maxicus presents a compelling option for startups seeking robust customer experience solutions. With their innovative service offerings and flexible delivery model, startups can benefit from top-notch support without the overhead costs typically associated with larger service providers. Their expertise in various sectors also allows them to adapt quickly to the unique challenges startups may face.
Can
Maxicus
be considered a good service provider for SMBs?
Small and medium businesses can find a supportive partner in Maxicus, thanks to their scalable service offerings and commitment to enhancing customer engagement. The company’s experience in diverse industries equips them to provide tailored solutions that drive growth and operational efficiency, making them an excellent choice for SMBs looking to expand their reach and improve service delivery.
Can
Maxicus
be considered a good service provider for enterprises?
Maxicus stands out as a reliable partner for enterprises and large companies, given their extensive experience and sophisticated service offerings. The combination of their hybrid delivery model and the innovative Leap platform positions them to handle the complex needs of large organizations, ensuring high performance and compliance across multiple operational fronts.
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