Maven
Customer Experience and Contact Center
Maven Business Process Solutions Inc. is a global outsourcing firm that provides customer experience and contact center solutions for diverse industries, known for its commitment to enhancing productivity through tailored services.
Size
201-500
Private
Mission
To provide practical and impactful outsourcing solutions that help partners build and maintain profitable business operations.
About
Maven Business Process Solutions Inc. offers customer experience and contact center solutions along with back-office operations, finance and accounting, and software engineering services for clients across various sectors. The company operates using an offshore and nearshore delivery model and supports clients in North America, Europe, Australia, and Asia.
It is recognized for its dedicated approach to outsourcing, with a focus on helping businesses increase their annual revenues by managing non-core activities effectively.
Services
Maven Business Process Solutions Inc. provides customer experience and contact center solutions, supported by back-office operations, finance and accounting, and software engineering services. These services include inbound customer support, order management and fulfillment, billing and invoicing, financial planning and analysis, and custom application development. Each solution is designed to simplify business processes and enable clients to focus on their core operations.
Capabilities
Inbound Customer Support
Order Management & Fulfilment
Billing & Invoicing
Financial Planning & Analysis (FP&A)
Custom Application Development
Industries Served
The company serves clients across North America, Europe, Australia, and Asia. It has experience supporting a diverse range of businesses with services aligned to their specific operational needs.
Unique Stregths
Maven BP is known for its commitment to ownership and accountability, offering clients exceptional results through a dedicated team of professionals. Its approach includes practical and impactful outsourcing solutions, which help enhance productivity and drive revenue growth for client-partners.
Delivery Footprint
Headquartered in Bonifacio Global City, Taguig, Philippines, the company operates using an offshore and nearshore delivery model. It serves clients globally, with teams working remotely to meet diverse client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Maven
?
Maven specializes in customer experience and contact center solutions, providing a comprehensive suite of services that includes inbound customer support, order management and fulfillment, billing and invoicing, as well as financial planning and analysis. Their offerings are designed to streamline business operations, allowing clients to focus on their core activities while enhancing customer satisfaction.
What additional services does
Maven
provide?
In addition to its primary focus on customer experience and contact center solutions, Maven offers a range of other services including back-office operations, finance and accounting, as well as software engineering and product development. This diverse service portfolio enables them to support clients comprehensively, addressing various operational requirements beyond customer interaction.
When was
Maven
founded?
Maven was established in 2021 and has quickly made its mark in the business process outsourcing industry. As of 2024, the company has been operating for about three years, demonstrating a commitment to providing impactful outsourcing solutions that help businesses grow and thrive.
What industry verticals does
Maven
serve?
What delivery model does
Maven
offer?
Maven employs both offshore and nearshore delivery models to serve its clients effectively. Offshore delivery involves managing operations from a distant location, often in a different country, while nearshore delivery takes place in a neighboring country, typically sharing similar time zones. This flexible approach allows Maven to cater to a diverse range of client needs across various geographical locations.
How many employees and/or seats does
Maven
have?
Maven has a workforce ranging between 201 to 500 employees, positioning itself as a medium-sized enterprise in the outsourcing sector. This size allows the company to maintain agility and responsiveness to client needs while also having the capacity to handle a significant volume of work across its service offerings.
Can
Maven
be considered a good service provider for startups?
Maven's service offerings and flexible delivery model make it a suitable partner for startups looking to establish their operations efficiently. With a focus on customer support and back-office solutions, startups can leverage Maven's expertise to offload non-core activities, allowing them to concentrate on growth and innovation. The company's commitment to impactful outsourcing can be particularly beneficial for startups navigating the challenges of scaling their operations.
Can
Maven
be considered a good service provider for SMBs?
Maven is well-positioned to support small and medium businesses (SMBs) with its scalable service portfolio and tailored solutions. The company's diverse range of services allows SMBs to choose specific support areas that align with their operational needs, fostering growth and efficiency. By partnering with Maven, SMBs can benefit from enhanced customer experiences while minimizing the burden of managing back-office tasks.
Can
Maven
be considered a good service provider for enterprises?
Maven's robust service offerings and commitment to quality make it a viable option for enterprises and large companies seeking reliable outsourcing solutions. With its offshore and nearshore delivery capabilities, the company can manage complex operational needs effectively. Additionally, Maven's focus on accountability and results-oriented service positions it as a trustworthy partner for large organizations looking to optimize their non-core operations.
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