MattsenKumar LLC specializes in providing customer experience and contact center solutions, complemented by robust back-office operations and analytics services. Their offerings encompass a variety of sub-services, including technical support at Tier 1 and Tier 2 levels, customer experience consulting and journey mapping, quality assurance and monitoring, as well as voice-of-customer analytics. Additionally, they handle data entry and processing, procurement administration, and continuous improvement initiatives, utilizing methodologies such as Lean Six Sigma and business intelligence dashboarding to enhance operational efficiencies for their clients.

MattsenKumar LLC was established in 2014, marking nearly a decade of service in the business process outsourcing industry. Since its inception, the company has grown to become a recognized player in delivering customer experience solutions and contact center services, reflecting its commitment to innovation and customer satisfaction.

MattsenKumar LLC serves a diverse range of industries, including Energy & Utilities, Telecommunications & Media, Banking & Financial Services, and Retail & e-Commerce. This broad industry focus allows them to tailor their services to meet the specific needs and requirements of various sectors, ensuring effective solutions for their clients.

MattsenKumar LLC employs a flexible delivery model that includes both onshore and offshore operations. Onshore delivery refers to services provided from within the same country as the client, enhancing communication and responsiveness. Offshore delivery, on the other hand, involves utilizing resources from different countries, which can provide cost advantages and access to a wider talent pool. This hybrid approach enables them to effectively cater to the diverse needs of their clients while maintaining high service quality.

MattsenKumar LLC has a workforce ranging between 51 to 200 employees. This size positions the company well to provide personalized service while still having enough resources to manage larger projects and diverse client requirements.

MattsenKumar LLC is a strong partner for small and medium-sized businesses (SMBs). Their range of services, from technical support to customer experience consulting, is designed to help SMBs optimize their operations and customer interactions. With a commitment to leveraging technology and a service-centric approach, MattsenKumar LLC can adapt to the unique needs of SMBs, providing the necessary support for growth and scalability.

MattsenKumar LLC is well-equipped to serve enterprises and large organizations. Their proven track record in managing complex customer experience and contact center operations, coupled with their global delivery model, positions them as a reliable partner for larger companies. The ability to provide both onshore and offshore services ensures that enterprises can leverage cost efficiencies while maintaining high standards of service quality.