MattsenKumar specializes in providing customer experience and contact center solutions, with a strong focus on enhancing client interactions. Their service offerings include inbound customer support, technical assistance at both Tier 1 and Tier 2 levels, and consulting on customer experience and journey mapping. Additionally, they excel in quality assurance and monitoring, Voice-of-Customer analytics, and various forms of business intelligence, ensuring a comprehensive approach to customer engagement and satisfaction.

In addition to their core customer experience and contact center solutions, MattsenKumar offers a range of other services including back-office operations and advanced analytics. These capabilities further enhance their ability to support clients in streamlining processes and gaining valuable insights through data analysis.

MattsenKumar was established in 2010, marking over a decade of experience in the business process outsourcing sector. Since its inception, the company has grown significantly while focusing on delivering high-value, service-centric solutions to its clients, enhancing their operational efficiencies and customer relations.

MattsenKumar primarily serves clients in the retail and e-commerce sectors. This focus allows them to tailor their services to meet the unique demands and challenges faced by businesses operating in these dynamic industries.

MattsenKumar employs an offshore delivery model, meaning that their services are primarily provided from locations outside of the client’s country, in this case, India. This approach enables them to leverage cost efficiencies while maintaining high-quality service, allowing them to support clients across various global markets effectively.

The workforce at MattsenKumar consists of between 51 and 200 dedicated employees. This size allows the company to maintain a personalized approach to service delivery while still being agile enough to scale operations as needed.