Matrix MSP
IT Infrastructure and Managed Services
Matrix MSP is a leading IT consulting and managed services provider that provides managed IT services for healthcare, financial services, manufacturing, construction, small businesses, law firms, and non-profit organizations, known for its commitment to client satisfaction and tailored solutions.
Size
Private
Mission
To deliver high-quality, customized IT solutions that enable businesses to focus on growth and innovation.
About
Matrix MSP offers managed IT services along with cloud solutions, network security, and disaster recovery for clients in healthcare, financial services, manufacturing, construction, small businesses, law firms, and non-profit organizations. The company operates using an onshore delivery model and supports clients across the USA and Canada.
It is recognized for its A+ rating from the Better Business Bureau, with a strong focus on personalized service and a commitment to client satisfaction.
Services
Matrix MSP provides managed IT services supported by cloud solutions, network security, and disaster recovery. These services cover a wide range of IT needs, including 24/7 help desk support, system monitoring, and cybersecurity assessments, tailored to support the unique requirements of each client.
Capabilities
Network Monitoring & Management
Cloud Migration & Management
Disaster Recovery & Backup
Service Desk & IT Support
Technical Support (Tier 1/2)
ITSM Process Management
IT Asset & Configuration Management
Industries Served
The company serves clients in healthcare, financial services, manufacturing, construction, small businesses, law firms, and non-profit organizations. It has experience supporting diverse client types with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Matrix MSP is known for its commitment to client satisfaction and reliability, offering clients customized solutions that meet their specific needs. Its approach includes a refund policy if services do not meet expectations, ensuring a focus on quality and performance.
Delivery Footprint
Headquartered in Alexandria, Virginia, the company operates using an onshore delivery model. It serves clients across the USA and Canada, with teams working in both on-site and remote environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Manufacturing & Industrial
Non-Profit & NGOs
Clients
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What's the main service provided by
Matrix MSP
?
Matrix MSP specializes in providing comprehensive IT Infrastructure and Managed Services. Their offerings include a wide array of sub-services such as network monitoring and management, cloud migration and management, disaster recovery and backup solutions, as well as service desk and IT support. Additionally, they offer technical support at both Tier 1 and Tier 2 levels, ITSM process management, and IT asset and configuration management, all designed to meet the diverse needs of their clients.
What additional services does
Matrix MSP
provide?
When was
Matrix MSP
founded?
Matrix MSP was established in 2018, marking its entry into the IT services sector. As of 2024, the company has been operating for approximately six years, during which it has built a reputation for delivering high-quality, customized IT solutions aimed at fostering business growth and innovation.
What industry verticals does
Matrix MSP
serve?
Matrix MSP serves a variety of industries, including Healthcare & Life Sciences, Banking & Financial Services, Manufacturing & Industrial, and Non-Profit & NGOs. This diverse focus allows them to tailor their services to meet the specific needs and challenges faced by clients across these sectors.
What delivery model does
Matrix MSP
offer?
Matrix MSP employs an onshore delivery model, which means that their services are provided from within the same country as their clients, specifically the USA and Canada. This approach enhances communication and collaboration while ensuring that they can respond quickly to client needs, leveraging local expertise and resources.
How many employees and/or seats does
Matrix MSP
have?
Can
Matrix MSP
be considered a good service provider for startups?
Can
Matrix MSP
be considered a good service provider for SMBs?
Matrix MSP is well-suited to support small and medium-sized businesses due to its flexible and scalable service offerings. With a commitment to personalized service, they provide tailored IT solutions that help SMBs effectively manage their technology needs while focusing on growth. Their experience across various industries allows them to understand the unique challenges faced by smaller organizations, making them a reliable partner for technology support.
Can
Matrix MSP
be considered a good service provider for enterprises?
While Matrix MSP is primarily focused on serving small to medium-sized businesses, their robust suite of IT services and commitment to client satisfaction also positions them as a potential provider for enterprises. Their onshore delivery model and diverse service offerings can cater to the sophisticated demands of larger organizations, ensuring reliability and performance. However, enterprises seeking extensive scale and specialized certifications may want to consider their specific requirements when evaluating service providers.
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