Matchboard
Customer Experience and Contact Center
Matchboard is an award-winning Australian platform that provides customer experience and contact center solutions for various industries, known for its unbiased supplier matching and streamlined processes.
Size
1-10
Private
under-1m
Mission
About
Matchboard offers customer experience and contact center solutions along with back-office operations and HR, recruitment, and payroll services for clients in diverse sectors. The company operates using an onshore and offshore delivery model and supports businesses in Australia and the UK.
It is recognized for its fast and free supplier matching service, with over 3,000 buyers benefiting from its extensive database and proprietary algorithms.
Services
Matchboard provides customer experience and contact center solutions supported by back-office operations and HR, recruitment, and payroll services. These services include inbound customer support, outbound telesales, and recruitment process outsourcing, tailored to support various business functions and enhance customer interactions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
HRIS Management
Recruitment Process Outsourcing (RPO)
Sales Chat & Live Demonstrations
Industries Served
The company serves clients across multiple industries, helping businesses find suppliers that meet their specific needs. It has experience supporting a wide range of client types, ensuring flexibility and adaptability in service delivery.
Unique Stregths
Matchboard is known for its independent and transparent platform, offering clients unbiased recommendations tailored to their requirements. Its approach includes a streamlined, user-friendly website and a commitment to integrity, ensuring that clients receive the best possible solutions.
Delivery Footprint
Headquartered in Bondi Junction, Sydney, Australia, the company operates using both onshore and offshore delivery models. It serves clients across Australia and has recently expanded into the UK market, with teams ready to adapt to client needs in various environments.
Certifications
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Verticals
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Clients
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What's the main service provided by
Matchboard
?
Matchboard specializes in delivering customer experience and contact center solutions, which encompass a range of services designed to enhance client interactions. Their offerings include inbound customer support, outbound telesales and retention efforts, live chat and messaging support, as well as comprehensive recruitment process outsourcing. This diverse service portfolio is tailored to meet the specific needs of clients across various industries, ensuring effective communication and service delivery.
What additional services does
Matchboard
provide?
In addition to their primary focus on customer experience and contact center solutions, Matchboard offers a variety of complementary services. These include back-office operations, HR recruitment, and payroll services, as well as sales and lead-generation support. This extended service offering ensures that clients can find comprehensive solutions tailored to their operational needs.
When was
Matchboard
founded?
Matchboard was established in 2012, marking over a decade of operation in the business process outsourcing sector. Since its inception, the company has built a reputation for providing innovative solutions in customer experience and contact center services, continuously adapting to the evolving needs of its clients.
What industry verticals does
Matchboard
serve?
What delivery model does
Matchboard
offer?
Matchboard employs both onshore and offshore delivery models to meet client demands effectively. Onshore delivery refers to providing services from the same country as the client, ensuring close alignment with their needs and expectations. In contrast, offshore delivery involves utilizing resources from other countries, which can offer cost advantages and additional flexibility. This dual approach allows Matchboard to cater to a diverse client base across Australia and the UK.
How many employees and/or seats does
Matchboard
have?
Matchboard is a small company with a workforce ranging from 1 to 10 employees. This compact size allows for a personalized approach to client service, enabling the team to be agile and responsive to the unique needs of their clients.
Can
Matchboard
be considered a good service provider for startups?
Matchboard can be a beneficial service provider for startups, particularly due to its flexible service offerings and personalized approach. With a small team, they are capable of providing tailored solutions that align with the unique challenges faced by new businesses. Their experience in customer support and recruitment process outsourcing can help startups establish strong operational foundations and enhance customer engagement right from the beginning.
Can
Matchboard
be considered a good service provider for SMBs?
Matchboard is well-suited as a service provider for small and medium businesses (SMBs). Their range of services in customer experience and back-office operations provides SMBs with the necessary support to scale effectively. The company's ability to adapt to different client needs, coupled with its onshore and offshore delivery models, allows SMBs to leverage cost-effective solutions while maintaining high service standards.
Can
Matchboard
be considered a good service provider for enterprises?
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