Mass Markets
Customer Experience and Contact Center
Mass Markets is a leading provider of customer experience and contact center solutions for various industries, known for its innovative Anything-as-a-Service platform.
Size
Private
Mission
About
Mass Markets offers customer experience and contact center solutions along with IT support and employer services for clients in diverse industries. The company operates using an onshore model and supports U.S.-based businesses.
It is recognized for its comprehensive service offerings, with a commitment to enhancing customer experience through advanced technology and flexible solutions.
Services
Mass Markets provides customer experience and contact center solutions supported by IT support and employer services. These services include inbound customer support and outbound telesales, delivered across various channels and tailored to meet the needs of businesses seeking to enhance customer interactions and streamline operations.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in a wide range of industries, executing both business-to-business (B2B) and business-to-consumer (B2C) interactions. It has experience supporting diverse client types with services aligned to industry-specific requirements, leveraging advanced technology platforms.
Unique Stregths
Mass Markets is known for its innovative Anything-as-a-Service platform, offering clients cost-effective and technologically advanced solutions. Its approach includes a focus on operational efficiency and customer satisfaction, ensuring consistent service delivery at scale.
Delivery Footprint
Headquartered in Iowa City, Iowa, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in environments tailored to meet specific client needs.
Certifications
VOSB
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Mass Markets
?
Mass Markets specializes in delivering customer experience and contact center solutions, primarily focusing on enhancing client interactions. Their offerings include inbound customer support and outbound telesales and retention services, which are designed to meet the diverse needs of businesses looking to improve their operational efficiency and customer satisfaction.
What additional services does
Mass Markets
provide?
When was
Mass Markets
founded?
Established in 2003, Mass Markets has been in operation for over 20 years. Since its inception, the company has dedicated itself to providing top-tier customer experience solutions, adapting to the evolving needs of its clients and the market.
What industry verticals does
Mass Markets
serve?
What delivery model does
Mass Markets
offer?
Mass Markets employs an onshore delivery model, which means that their services are provided from within the same country as their clients, specifically within the United States. This approach allows for closer collaboration, better communication, and a more nuanced understanding of client needs, ultimately enhancing the overall customer experience.
How many employees and/or seats does
Mass Markets
have?
Can
Mass Markets
be considered a good service provider for startups?
Can
Mass Markets
be considered a good service provider for SMBs?
Mass Markets is well-suited to support small and medium-sized businesses (SMBs) looking for flexible and scalable customer service solutions. Their extensive service portfolio, including inbound support and outbound telesales, allows SMBs to tailor their customer engagement strategies effectively. Additionally, their onshore delivery model ensures that SMB clients receive high-quality support that is aligned with their specific market dynamics.
Can
Mass Markets
be considered a good service provider for enterprises?
For enterprises and large companies, Mass Markets offers a reliable solution with its comprehensive service offerings and commitment to operational efficiency. Their experience with diverse industries and the ability to deliver services at scale make them a strong partner for large organizations. Moreover, their certification as a Veteran-Owned Small Business (VOSB) underlines their dedication to quality and reliability, aligning well with the sophisticated needs of enterprise clients.
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