MASCO
Customer Experience and Contact Center
MSI Call Center is a customer care provider that delivers comprehensive call center solutions for healthcare and other industries, known for its specialized medical office answering services and 24/7 availability.
Size
11-50
Private
1m-10m
Mission
About
MSI Call Center offers customer experience and contact center solutions along with medical office answering services for clients in healthcare, education, and legal sectors. The company operates using an onshore delivery model and supports businesses across North America.
It is recognized for its HIPAA-trained staff and intensive training programs, ensuring high-quality service and reliable communication for medical practices and other organizations.
Services
MSI Call Center provides customer experience and contact center solutions supported by comprehensive call center services and specialized medical office answering services. These services cover main number answering, virtual office solutions, and emergency dispatch, tailored to support the communication needs of healthcare providers and other businesses.
Capabilities
Inbound Customer Support
Multilingual Support
Industries Served
The company serves clients in healthcare, education, legal, and property management sectors. It has experience supporting medical offices, colleges, and attorneys with services aligned to industry-specific requirements and technology platforms that ensure compliance and efficiency.
Unique Stregths
MSI Call Center is known for its 24/7 availability and commitment to quality service, offering clients a reliable communication channel. Its approach includes intensive training for staff and a strong emphasis on technology-driven solutions, which help deliver consistent service at scale.
Delivery Footprint
Headquartered in Ottawa, Canada, the company operates using an onshore delivery model. It serves clients across North America, with teams working in a supportive environment that fosters strong work ethics and effective communication.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Education & EdTech
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
MASCO
?
MASCO specializes in providing comprehensive customer experience and contact center solutions. Their offerings include inbound customer support and multilingual support, ensuring that clients receive tailored assistance that meets their specific needs.
What additional services does
MASCO
provide?
When was
MASCO
founded?
Founded in 1973, MASCO has been in operation for over 50 years. This long-standing presence in the industry demonstrates their commitment to providing quality services and adapting to the evolving needs of their clients.
What industry verticals does
MASCO
serve?
MASCO serves a variety of sectors, focusing primarily on Healthcare & Life Sciences, Education & EdTech, and Non-Profit & NGOs. Their expertise allows them to cater to the unique requirements of these industries effectively.
What delivery model does
MASCO
offer?
MASCO employs an onshore delivery model, meaning that their services are provided from within the same country as their clients, specifically the United States. This approach ensures closer collaboration, enhanced communication, and adherence to local regulations, which are particularly crucial in sensitive sectors such as healthcare.
How many employees and/or seats does
MASCO
have?
MASCO has a workforce comprised of between 11 and 50 employees. This size enables them to maintain a personalized approach to service while ensuring that they have the capacity to support their clients effectively.
Can
MASCO
be considered a good service provider for startups?
While MASCO can offer valuable services to startups, their size and specific focus areas may make them more suitable for businesses that are slightly more established. Startups looking for personalized customer experience solutions can benefit from MASCO's expertise, particularly if they operate within the healthcare or education sectors.
Can
MASCO
be considered a good service provider for SMBs?
MASCO is well-positioned to support small and medium-sized businesses, particularly those in the healthcare, education, and non-profit sectors. Their scalable services and commitment to quality make them an ideal partner for SMBs looking to enhance their customer engagement without overextending their resources.
Can
MASCO
be considered a good service provider for enterprises?
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