Mars By Sheroes
Customer Experience and Contact Center
Mars BPO is a leading outsourcing provider that delivers customer experience and contact center solutions for diverse industries, known for its tailored campaigns and onshore delivery model.
Size
over-10K
Private
Mission
To empower military veterans, active service members, and the community through meaningful opportunities and partnerships.
About
Mars BPO offers customer experience and contact center solutions along with sales and lead-generation services, IT infrastructure, and managed services for clients in various sectors. The company operates using an onshore and nearshore model and supports businesses primarily in the U.S. and nearby regions.
It is recognized for its customized approach, with a workforce of over 1500 employees dedicated to delivering exceptional service and support.
Services
Mars BPO provides customer experience and contact center solutions supported by sales and lead-generation services, IT infrastructure, and managed services. These services cover inbound customer support, outbound telesales, lead research, appointment setting, and campaign management, tailored to meet the specific needs of clients across various business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Lead Research & List Building
Appointment Setting
Campaign Management
Quality Assurance & Monitoring
Industries Served
The company serves clients in multiple industries, including e-commerce, technology, and healthcare. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring effective communication and operational efficiency.
Unique Stregths
Mars BPO is known for its commitment to quality and customer satisfaction, offering clients a dedicated team of professionals who ensure consistency and reliability in service delivery. Its approach includes running targeted campaigns and leveraging technology to enhance customer engagement and operational performance.
Delivery Footprint
Headquartered in Pakistan, the company operates using an onshore and nearshore delivery model. It serves clients across the U.S. and nearby regions, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Mars By Sheroes
?
Mars By Sheroes specializes in delivering customer experience and contact center solutions. Their offerings encompass a range of services designed to enhance customer interactions, including inbound customer support and outbound telesales. Additionally, they provide services such as lead research and list building, appointment setting, campaign management, and quality assurance. This comprehensive suite of services ensures that clients receive tailored support to meet their specific business needs.
What additional services does
Mars By Sheroes
provide?
When was
Mars By Sheroes
founded?
What industry verticals does
Mars By Sheroes
serve?
What delivery model does
Mars By Sheroes
offer?
Mars By Sheroes employs both onshore and nearshore delivery models to provide its services. Onshore delivery refers to operations conducted within the same country as the client, ensuring proximity and ease of collaboration. Nearshore delivery involves servicing clients from neighboring countries, facilitating effective communication while managing costs. This flexible approach allows Mars By Sheroes to adapt to various client requirements and optimize service delivery across different regions.
How many employees and/or seats does
Mars By Sheroes
have?
Mars By Sheroes boasts a workforce of over 10,000 employees, highlighting its capability to handle large-scale operations and support a diverse range of client needs. This substantial team size enables the company to maintain high service standards and deliver consistent results across various sectors.
Can
Mars By Sheroes
be considered a good service provider for startups?
Mars By Sheroes can be a suitable service provider for startups, particularly those looking for scalable customer experience solutions. With a broad range of services in customer support and lead generation, they can help startups establish a strong foundation for customer engagement. Their flexible delivery model enables them to adapt quickly to the evolving needs of emerging businesses, providing essential support during the critical growth phases.
Can
Mars By Sheroes
be considered a good service provider for SMBs?
Mars By Sheroes is well-positioned to support small and medium-sized businesses (SMBs) due to its extensive service offerings and a flexible approach. Their ability to provide customized solutions in customer experience and sales support means that SMBs can access tailored services that fit their specific operational needs. Additionally, the company's substantial workforce allows for scalability, ensuring that as SMBs grow, their service demands can be effectively met without compromising quality.
Can
Mars By Sheroes
be considered a good service provider for enterprises?
Mars By Sheroes is an excellent choice for enterprises and large companies seeking reliable service providers. With a workforce of over 10,000 employees, they possess the capacity to manage extensive operations and complex customer engagement strategies. Their commitment to quality and customer satisfaction, coupled with their sophisticated service offerings, positions them as a dependable partner for large organizations looking to enhance their customer experience and operational efficiency.
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