Maromatel - Vivo Empresas
Customer Experience and Contact Center
Maromatel is a telecommunications consultancy firm that provides customer experience and contact center solutions for healthcare, retail, and technology sectors, known for its focus on quality service delivery.
Size
11-50
Private
Mission
To deliver high-quality telecommunications solutions tailored to businesses, enhancing connectivity and communication.
About
Maromatel offers customer experience and contact center solutions along with after-sales support and consulting services for clients in healthcare, retail, and technology. The company operates using an onshore and nearshore model and supports businesses across Latin America.
It is recognized for its highly trained professionals and commitment to delivering tailored telecommunications solutions, enhancing connectivity and communication for its clients.
Services
Maromatel provides customer experience and contact center solutions, supported by after-sales services and consulting. These services include inbound customer support, outbound telesales, lead research, appointment setting, and social media customer care. Each solution is tailored to support client needs in enhancing communication and connectivity.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Lead Research & List Building
Appointment Setting
Social Media Customer Care
Industries Served
The company serves clients in healthcare, retail, and technology sectors. It has experience supporting various businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Maromatel is known for its focus on quality service delivery, offering clients a team of over 60 highly trained professionals. Its approach includes comprehensive pre-sale and after-sales support, ensuring a seamless experience for customers.
Delivery Footprint
Headquartered in São Paulo, Brazil, the company operates using onshore and nearshore delivery models. It serves clients across Latin America, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Maromatel - Vivo Empresas
?
Maromatel - Vivo Empresas specializes in delivering customer experience and contact center solutions tailored to meet the diverse needs of businesses. Their offerings encompass a wide range of services, including inbound customer support, outbound telesales and retention, lead research, appointment setting, and social media customer care. This comprehensive suite of services is designed to enhance communication and connectivity for their clients.
What additional services does
Maromatel - Vivo Empresas
provide?
When was
Maromatel - Vivo Empresas
founded?
Founded in 2002, Maromatel - Vivo Empresas has been operating for over 21 years. Since its inception, the company has focused on providing high-quality telecommunications solutions that cater to various business needs, making a significant impact in the customer service industry.
What industry verticals does
Maromatel - Vivo Empresas
serve?
Maromatel - Vivo Empresas serves a diverse array of sectors, including Healthcare & Life Sciences, Retail & e-Commerce, and Technology & SaaS. This industry focus enables the company to tailor its solutions effectively to the unique requirements of each sector, ensuring that clients receive specialized support.
What delivery model does
Maromatel - Vivo Empresas
offer?
Maromatel - Vivo Empresas employs both onshore and nearshore delivery models to provide its services. Onshore delivery refers to operations conducted within the same country as the client, while nearshore delivery involves outsourcing services to a nearby country. This approach allows Maromatel to offer flexible and efficient support to clients across Latin America while maintaining high standards of service quality.
How many employees and/or seats does
Maromatel - Vivo Empresas
have?
Maromatel - Vivo Empresas has a workforce ranging from 11 to 50 employees. This size allows the company to maintain a close-knit team of professionals who are highly trained and dedicated to delivering exceptional service to their clients.
Can
Maromatel - Vivo Empresas
be considered a good service provider for startups?
Maromatel - Vivo Empresas could be a suitable service provider for startups, particularly those in the healthcare, retail, and technology sectors. With its focus on providing tailored customer experience solutions, the company can help new businesses establish strong customer relationships from the outset. However, startups should consider their specific needs and budget when engaging with a company of this size, as more extensive support might be required as they scale.
Can
Maromatel - Vivo Empresas
be considered a good service provider for SMBs?
Maromatel - Vivo Empresas is well-positioned to support small and medium businesses (SMBs) with its comprehensive service offerings and flexible delivery models. The company's experience across various industries means that SMBs can benefit from tailored solutions designed to enhance customer engagement and retention. Additionally, Maromatel's focus on high-quality service delivery ensures that SMBs receive the attention and support they need to grow effectively.
Can
Maromatel - Vivo Empresas
be considered a good service provider for enterprises?
While Maromatel - Vivo Empresas primarily focuses on small to medium businesses, it can also offer valuable services to enterprises looking for specialized customer experience solutions. The company’s commitment to quality service and tailored approaches can benefit larger organizations, particularly those operating in the healthcare, retail, and technology sectors. However, enterprises may want to assess their specific needs and ensure that the company’s scale and capabilities align with their broader operational requirements.
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