Marketing Alternatives
Customer Experience and Contact Center
Marketing Alternatives Inc. is a privately-held marketing support services company that provides customer experience and contact center solutions for manufacturing and retail sectors, known for its integrated service model that consolidates multiple providers into one accountable partner.
Size
51-200
Private
10m-50m
Mission
About
Marketing Alternatives Inc. offers customer experience and contact center solutions along with order processing, warehousing, and fulfillment services for clients in manufacturing and retail. The company operates using an onshore model and supports a broad client base including Fortune 500 companies.
It is recognized for its commitment to quality and operational efficiency, with a unique business model that streamlines client operations by serving as a single resource for diverse services.
Services
Marketing Alternatives Inc. provides customer experience and contact center solutions, supported by order processing and warehousing/fulfillment services. These services cover multi-channel customer engagement and are tailored to support businesses in building and strengthening customer relationships.
Capabilities
Inbound Customer Support
Order Management & Fulfilment
Customer & Marketing Analytics
Industries Served
The company serves clients in manufacturing and retail sectors. It has experience supporting a wide range of B2B and B2C companies, ensuring that services align with industry-specific requirements and operational needs.
Unique Stregths
Marketing Alternatives Inc. is known for its commitment to quality and operational excellence, offering clients a streamlined approach that reduces the complexity of managing multiple service providers. Its focus on integrated solutions helps deliver consistency and efficiency at scale.
Delivery Footprint
Headquartered in Elgin, Illinois, the company operates using an onshore delivery model. It serves clients primarily across the United States, with teams dedicated to meeting the needs of diverse customer engagement scenarios.
Certifications
No items found.
Verticals
Manufacturing & Industrial
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Marketing Alternatives
?
Marketing Alternatives specializes in delivering customer experience and contact center solutions that are essential for fostering strong client relationships. Their offerings include inbound customer support, order management, and fulfillment services, as well as customer and marketing analytics. This diverse array of services is designed to help businesses streamline their operations and enhance their customer engagement across various channels.
What additional services does
Marketing Alternatives
provide?
When was
Marketing Alternatives
founded?
Marketing Alternatives was established in 1981, marking over 42 years of experience in the business process outsourcing industry. Since its inception, the company has evolved and adapted to meet the changing needs of its clients, leveraging its extensive experience to provide quality customer service solutions.
What industry verticals does
Marketing Alternatives
serve?
Marketing Alternatives primarily serves the Manufacturing & Industrial and Retail & e-Commerce sectors. This focus allows the company to tailor its services to meet the specific demands of these industries, ensuring effective support for both B2B and B2C operations.
What delivery model does
Marketing Alternatives
offer?
Marketing Alternatives employs an onshore delivery model, which means that its services are provided from within the United States rather than being outsourced to other countries. This approach enables the company to maintain high-quality standards and fosters better communication and collaboration with its clients.
How many employees and/or seats does
Marketing Alternatives
have?
Marketing Alternatives has a workforce ranging between 51 to 200 employees. This size allows the company to maintain a balance between providing personalized service and the capacity to handle larger client projects efficiently.
Can
Marketing Alternatives
be considered a good service provider for startups?
Can
Marketing Alternatives
be considered a good service provider for SMBs?
For small and medium businesses, Marketing Alternatives presents a strong service option. Their commitment to quality and operational efficiency, combined with a comprehensive suite of services, makes them well-suited to support the growth needs of SMBs. The company's flexible approach allows smaller businesses to access tailored customer experience solutions without the complexity of managing multiple vendors.
Can
Marketing Alternatives
be considered a good service provider for enterprises?
Marketing Alternatives is particularly effective for enterprise clients and large companies. The company’s experience with Fortune 500 businesses demonstrates its capability to handle complex requirements and deliver sophisticated solutions. Their onshore model enhances reliability and ensures that enterprises receive the high level of service necessary to maintain operational excellence.
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