Mark One Technocoms
Customer Experience and Contact Center
Mark One is a leading BPO company that provides customer experience and contact center solutions for various industries, known for its multilingual capabilities and commitment to quality.
Size
11-50
Private
Mission
To deliver simple, effective solutions to complex business problems through advanced technology and process innovation.
About
Mark One offers customer experience and contact center solutions along with back-office operations and IT infrastructure services for clients in telecom, banking, healthcare, and more. The company operates using an offshore delivery model and supports clients globally.
It is recognized for its extensive service portfolio and rapid project execution, with a strong emphasis on leveraging advanced technology and process innovation.
Services
Mark One provides customer experience and contact center solutions supported by back-office operations and IT infrastructure services. These services include inbound customer support, technical support, and CRM data management, tailored to support various business functions and enhance customer interactions.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Customer & Marketing Analytics
CRM Data Cleansing & Enrichment
Industries Served
The company serves clients in telecom, banking and financial services, healthcare, real estate, and consumer electronics. It has experience supporting both small businesses and large corporations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Mark One is known for its commitment to quality and rapid turnaround times, offering clients tailored solutions that drive business growth. Its approach includes investing in state-of-the-art infrastructure and continuously upgrading technology, ensuring high-quality service delivery.
Delivery Footprint
Headquartered in New Delhi, India, the company operates using an offshore delivery model. It serves clients across India and internationally, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Telecommunications & Media
Real Estate & Property Management
Travel Hospitality & Leisure
Clients
ITC
P&G
Cadbury
Castrol
Pepsi
Nestle
Milky Mist
What's the main service provided by
Mark One Technocoms
?
Mark One Technocoms specializes in delivering customer experience and contact center solutions, focusing on enhancing client interactions and satisfaction. Their services encompass inbound customer support and technical support at both Tier 1 and Tier 2 levels. In addition, they provide customer and marketing analytics, as well as CRM data cleansing and enrichment, ensuring that businesses have accurate and actionable customer information.
What additional services does
Mark One Technocoms
provide?
In addition to their primary offerings, Mark One Technocoms provides an extended portfolio of services, including back-office operations, IT infrastructure and managed services, as well as knowledge and research services. These additional capabilities enable them to support clients comprehensively across various business functions and enhance overall operational efficiency.
When was
Mark One Technocoms
founded?
Mark One Technocoms was established in the year 2000, which marks over 23 years of operation in the business process outsourcing industry. Since its inception, the company has evolved and adapted to meet the changing demands of its clients while maintaining a strong focus on innovative technology and process improvement.
What industry verticals does
Mark One Technocoms
serve?
Mark One Technocoms serves a diverse range of industries including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Telecommunications & Media, Travel, Hospitality & Leisure, and Real Estate & Property Management. This broad sector focus allows them to tailor their services to meet the specific needs of each industry.
What delivery model does
Mark One Technocoms
offer?
Mark One Technocoms utilizes an offshore delivery model, which means that their services are provided from a location outside the client's country. This model allows for cost-effective solutions while ensuring high-quality service delivery. By leveraging teams in different geographical locations, they can operate efficiently and cater to a global clientele, adapting to various market needs.
How many employees and/or seats does
Mark One Technocoms
have?
Mark One Technocoms has a workforce ranging from 11 to 50 employees. This size indicates a small to medium-sized company, allowing for personalized service and close client relationships while also being sufficiently staffed to manage multiple projects effectively.
Can
Mark One Technocoms
be considered a good service provider for startups?
Can
Mark One Technocoms
be considered a good service provider for SMBs?
Can
Mark One Technocoms
be considered a good service provider for enterprises?
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