MAP COMMUNICATIONS
Customer Experience and Contact Center
MAP Communications is a professional call center and phone answering services company that provides customer experience and contact center solutions for healthcare and life sciences, known for its compassionate and highly trained customer support agents.
Size
Private
Mission
To create lasting impressions through every interaction.
About
MAP Communications offers customer experience and contact center solutions along with live answering and virtual receptionist services for clients in healthcare and life sciences. The company operates using an onshore model and supports U.S.-based businesses.
It is recognized for its employee-owned structure, with a focus on delivering compassionate customer support and a transparent pricing model that enhances operational efficiency.
Services
MAP Communications provides customer experience and contact center solutions supported by live answering and virtual receptionist services. These services cover inbound call handling and customized call management, tailored to support client needs in various industries.
Capabilities
Inbound Customer Support
Industries Served
The company serves clients in healthcare and life sciences. It has experience supporting businesses that require continuous customer interaction and administrative support, ensuring compliance with industry-specific standards.
Unique Stregths
MAP Communications is known for its employee-owned model, offering clients a dedicated and engaged workforce. Its approach includes rigorous training for agents and a commitment to ensuring each call is an opportunity to make a positive impression, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Chesapeake, Virginia, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in a fully domestic environment to meet the needs of U.S.-based businesses.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
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What's the main service provided by
MAP COMMUNICATIONS
?
MAP Communications specializes in providing customer experience and contact center solutions, particularly focusing on inbound customer support. Their services encompass live answering and virtual receptionist capabilities, which are designed to meet the specific needs of clients across various sectors, ensuring efficient call management and superior customer interaction.
What additional services does
MAP COMMUNICATIONS
provide?
When was
MAP COMMUNICATIONS
founded?
Established in 1990, MAP Communications has been in operation for over 34 years. Since its inception, the company has dedicated itself to enhancing customer experience through its comprehensive services, continually adapting to the evolving needs of its clients.
What industry verticals does
MAP COMMUNICATIONS
serve?
MAP Communications primarily serves clients in the Healthcare & Life Sciences sectors. This industry focus enables the company to provide specialized support for businesses that require consistent customer engagement and adherence to regulatory standards.
What delivery model does
MAP COMMUNICATIONS
offer?
MAP Communications utilizes an onshore delivery model, meaning that all operations are conducted within the United States. This approach ensures that clients receive support from a domestic workforce that is well-versed in local market dynamics and can provide high-quality, tailored customer service.
How many employees and/or seats does
MAP COMMUNICATIONS
have?
Can
MAP COMMUNICATIONS
be considered a good service provider for startups?
While MAP Communications primarily targets established businesses within the healthcare and life sciences sectors, its services can also benefit startups looking to establish a strong customer support framework. The company's expertise in inbound customer support and commitment to quality can help new businesses create a positive first impression and build customer loyalty from the outset.
Can
MAP COMMUNICATIONS
be considered a good service provider for SMBs?
MAP Communications is well-suited for small and medium-sized businesses, particularly those in the healthcare sector. With its scalable service offerings and focus on compassionate customer support, SMBs can rely on MAP Communications to enhance their customer interactions while maintaining operational efficiency. The company's transparent pricing model also supports budget-conscious businesses.
Can
MAP COMMUNICATIONS
be considered a good service provider for enterprises?
MAP Communications provides reliable support for enterprises and larger companies, particularly those needing extensive customer interaction capabilities in the healthcare and life sciences domains. Its employee-owned model fosters a dedicated workforce that is capable of delivering consistent service at scale, ensuring that larger clients can maintain high standards of customer care.
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