Manila BPO
Customer Experience and Contact Center
Manila BPO is a premier outsourcing provider that provides customer experience and contact center services for banking, healthcare, technology, and telecommunications, known for its highly skilled workforce and commitment to quality.
Size
11-50
Public
1m-10m
Mission
To fuel the growth of clients by providing reliable, efficient, and tailored outsourcing solutions.
About
Manila BPO offers customer experience and contact center services along with back-office operations and HR, recruitment, and payroll for clients in banking, healthcare, technology, insurance, gaming, and telecommunications. The company operates using an offshore delivery model and supports clients globally.
It is recognized for its cost-efficient solutions, with a focus on leveraging the Philippines' skilled workforce and advanced IT infrastructure to deliver high-quality services.
Services
Manila BPO provides customer experience and contact center services, supported by back-office operations and HR, recruitment, and payroll services. These services include inbound customer support, technical support, quality assurance, lead research, and outbound sales development, tailored to support diverse client needs across various channels.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Quality Assurance & Monitoring
Lead Research & List Building
Outbound SDR / Cold Calling
Industries Served
The company serves clients in banking and financial services, healthcare and life sciences, technology and SaaS, insurance, gaming and entertainment, and telecommunications. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Manila BPO is known for its expertise in the Philippine BPO landscape, offering clients access to a large, educated, and English-speaking workforce. Its approach includes leveraging cutting-edge technology and innovative methodologies, which help deliver consistent, high-quality service at scale.
Delivery Footprint
Headquartered in Manila, Philippines, the company operates using an offshore delivery model. It serves clients across various global markets, with teams working in hybrid environments depending on client needs.
Certifications
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Verticals
Banking & Financial Services
Healthcare & Life Sciences
Technology & SaaS
Insurance
Gaming & Entertainment
Telecommunications & Media
Clients
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What's the main service provided by
Manila BPO
?
Manila BPO specializes in delivering comprehensive customer experience and contact center solutions. Their offerings include a variety of sub-services such as inbound customer support, technical support at both Tier 1 and Tier 2 levels, quality assurance and monitoring, lead research and list building, as well as outbound sales development through cold calling. This diverse service portfolio is designed to cater to the unique needs of their clients across different sectors.
What additional services does
Manila BPO
provide?
In addition to their primary offerings, Manila BPO provides a suite of complementary services that include back-office operations as well as HR recruitment and payroll solutions. These additional capabilities enable the company to support clients comprehensively, ensuring that both customer-facing and internal processes are managed efficiently.
When was
Manila BPO
founded?
Established in 2005, Manila BPO has been operational for approximately 19 years. Since its inception, the company has focused on providing tailored outsourcing solutions to enhance the growth of its clients, particularly in the fields of customer experience and support.
What industry verticals does
Manila BPO
serve?
Manila BPO serves a diverse range of industries, including Banking & Financial Services, Healthcare & Life Sciences, Technology & SaaS, Insurance, Gaming & Entertainment, and Telecommunications & Media. This varied industry focus enables them to tailor their services to meet specific client needs and adhere to industry standards.
What delivery model does
Manila BPO
offer?
Manila BPO employs a multifaceted delivery model that includes offshore, onshore, and nearshore solutions. Offshore delivery means that services are provided from a location outside the client's country, which often leads to cost savings. Onshore services are conducted within the client's country, while nearshore solutions involve delivery from a neighboring country. This flexibility allows Manila BPO to cater to diverse client preferences and operational requirements.
How many employees and/or seats does
Manila BPO
have?
Manila BPO has a workforce ranging from 11 to 50 employees. This size allows the company to maintain a close-knit team, fostering collaboration and personalized service for their clients.
Can
Manila BPO
be considered a good service provider for startups?
Can
Manila BPO
be considered a good service provider for SMBs?
Manila BPO is well-positioned to assist small and medium businesses due to its flexible service offerings and commitment to cost-efficiency. With a tailored approach to client needs, they can provide scalable solutions that grow alongside their clients, making them an excellent partner for SMBs looking to enhance their operational efficiency without the overhead of larger BPO providers.
Can
Manila BPO
be considered a good service provider for enterprises?
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