Mango5
Customer Experience and Contact Center
Mango5 is a leading BPO provider that delivers customer experience and contact center solutions for banking, financial services, and telecommunications, known for its innovative and bespoke outsourcing partnerships.
Size
201-500
Private
50m-100m
Mission
About
Mango5 offers customer experience management along with technical support and employee development solutions for clients in banking, financial services, and telecommunications. The company operates using an offshore model and supports clients globally, primarily in the US, UK, Europe, and Australia.
It is recognized for its commitment to innovation and client engagement, with a focus on delivering tailored solutions that enhance operational efficiency and customer satisfaction.
Services
Mango5 provides customer experience management supported by technical and compliance support, employee development solutions, and custom BPO services. These services cover multi-channel customer engagement through telephony, email, and webchat, tailored to support client needs in enhancing brand loyalty and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Learning & Development Support
Recruitment Process Outsourcing (RPO)
Industries Served
The company serves clients in banking, financial services, and telecommunications. It has experience supporting both B2B and B2C markets with services aligned to industry-specific requirements and technology platforms designed for seamless integration and compliance.
Unique Stregths
Mango5 is known for its innovative approach to outsourcing, offering clients bespoke solutions that drive growth and efficiency. Its commitment to transparency and client involvement ensures a hands-on approach to service delivery, fostering strong partnerships and consistent outcomes.
Delivery Footprint
Headquartered in Cape Town, South Africa, the company operates using an offshore delivery model. It serves clients across South Africa, the United States, the United Kingdom, Europe, and Australia, with dedicated teams working in a remote environment to meet diverse client needs.
Certifications
UL-listed
Verticals
Banking & Financial Services
Telecommunications & Media
Clients
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What's the main service provided by
Mango5
?
Mango5 specializes in customer experience management, primarily focusing on enhancing client interactions through its contact center services. They offer a range of supportive solutions including inbound customer support, technical support at both Tier 1 and Tier 2 levels, learning and development assistance, as well as recruitment process outsourcing (RPO). This comprehensive suite of services ensures that clients receive tailored support designed to improve operational efficiency and customer satisfaction.
What additional services does
Mango5
provide?
When was
Mango5
founded?
Mango5 was established in 2006, marking its entry into the business process outsourcing sector. With nearly 18 years of experience, the company has built a strong reputation in the industry, focusing on innovative customer experience solutions and technical support.
What industry verticals does
Mango5
serve?
Mango5 serves a diverse range of industries, particularly focusing on Banking & Financial Services as well as Telecommunications & Media. Their expertise in these sectors allows them to provide tailored solutions that meet the unique demands of both B2B and B2C markets.
What delivery model does
Mango5
offer?
Mango5 operates using an offshore delivery model, which means they provide services from a location outside of the client’s country, enabling cost-effective solutions without compromising quality. This approach allows them to leverage specialized skills and resources while supporting clients across various regions, including the US, UK, Europe, and Australia.
How many employees and/or seats does
Mango5
have?
Mango5 has a workforce consisting of between 201 and 500 employees. This size enables the company to maintain a balance between personalized service and the capacity to handle a diverse range of client needs effectively.
Can
Mango5
be considered a good service provider for startups?
Mango5 may not be the ideal service provider for startups, as their range of services and offshore model may be better suited for established businesses looking for comprehensive customer experience solutions. Startups typically benefit from more flexible and scalable options that can adapt as they grow, which might not align perfectly with Mango5's structured offerings.
Can
Mango5
be considered a good service provider for SMBs?
Mango5 presents a solid option for small and medium businesses (SMBs) seeking to enhance their customer service capabilities. Their tailored approach and experience in various sectors allow them to support SMBs in scaling their operations while ensuring high-quality customer interactions. The flexibility in their service delivery can cater to the evolving needs of growing businesses, making them a reliable partner for SMBs.
Can
Mango5
be considered a good service provider for enterprises?
Mango5 stands as a strong provider for enterprises and large companies looking for dependable customer experience solutions. With their offshore delivery model and a substantial workforce, they can manage large volumes of customer interactions efficiently. Their commitment to innovation and client engagement, coupled with their UL certification, makes them a trustworthy partner for enterprises seeking to improve operational efficiency and customer satisfaction.
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